Technical Community Manager (Remote)

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Liquibase is a thriving OpenSource community with 70 million downloads and growing. We’re looking for someone who’s ready to build on this success and propel the community to the next level. As we continue to build and grow a world-class technology community, we are committed to providing the very best support, guidance, and engagement to help our community be successful.

At Liquibase, we foster a culture rooted in the open-source values of freedom, choice, transparency, and meritocracy. These are not just fashion labels here, but sincere convictions, and you’ll see that reflected in the way we operate daily. We’re caffeinated, collaborative & confident experts, eager to solve the most challenging database CI/CD problems for our customers. Want to help the software world move faster? You’ve found the right place.

We’re looking for a Technical Account Manager to join our growing Customer Success team. This is a customer-facing role which will require collaboration with Sales, Customer Support, Product, Engineering and QA teams. Bring your relationship skills to manage key customer accounts and develop a plan for each account.

What you’ll do

You will manage your own book of business supporting key customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction. 

  • Own target customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
  • Develop a joint success plan with customers, and turning their desired positive business outcomes into actionable objectives
  • Establish a trusted and/strategic advisor relationship with each assigned customer and drive continued value to support Liquibase solution and services
  • Understand the customer journey and guide customers on future adoption
  • Assist and provide expert deployment and operational best practices, establishing a Liquibase Center of Excellence
  • Stay up-to-date on Liquibase product editions, our best practices, and use cases in order to guide the customer
  • Act as the Liquibase liaison for questions, issues, or escalations. Work with Support, Product Management, or other teams as needed
  • Lead or assist in demos and workshops to help customers leverage the full value of Liquibase capabilities
  • Measure and monitor customers' achievements. Track key performance indicators, reporting both internally to Liquibase account stakeholders and externally to customer’ sponsors and executives
  • Establish regular touchpoints with assigned customers to review progress against strategic and technical objectives

Requirements

Communication Skills:

  • Strong interpersonal skills to interact with clients, management, and peers
  • Ability to effectively interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
  • Highly skilled at cross-department communication
  • Driven to proactively document and communicate problem/resolution and information/action plans
  • Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfortable interacting with all levels of management

Technical Skills:

  • Demonstrable curiosity, passion, integrity and outstanding attention to detail
  • Strong analytical and problem-solving skills
  • Technical experience with Windows and Linux command line interface, as well as a variety of databases including but not limited to Oracle, SQL Server, PostgreSQL, MySQL, Snowflake
  • Familiarity with the software development life cycle, CI/CD and development pipeline
  • Experience working with Docker including creating new Docker images
  • Knowledge of Git and other source control systems
  • Working knowledge of BASH/shell scripting
  • Excellent troubleshooting and issue reproduction skills
  • Prior experience as TAM or Project Manager or other professional services in technical support

Nice to Have

  • Experience with AWS, Azure
  • Experience with HubSpot and Atlassian (Jira and Confluence)
  • Experience with Liquibase

Eligible candidates may be subject to criminal history and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws


Perks of life at Liquibase

  • A fully remote workforce - we will never ask you to go into an office
  • Home office allowance
  • Meaningful equity
  • Comprehensive health, vision and dental benefits
  • Flexible time off
  • 401K
  • No punks, no jerks culture
  • Growth opportunities and ability to move up within the company
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ESNext JavascriptLanguages
    • SCSSLanguages
    • jQueryLibraries
    • ReactLibraries
    • SockJSLibraries
    • Hibernate & JPALibraries
    • AngularJSFrameworks
    • SpringFrameworks
    • Material DesignFrameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Headquartered in Austin, Texas, but currently embracing the fully remote life!

An Insider's view of Liquibase

What projects are you most excited about?

The launch of our newest product, Liquibase Pro, is very exciting. We have millions of fans of our existing opensource technology, so the ability to engage and convert them to Liquibase Pro customers has the entire company jazzed.

Kevin

Director of Inside Sales

What makes someone successful on your team?

Successful members of our Engineering team laugh under pressure. Laughter and fearlessness are essential to survive. The engineers that thrive, though, are those with the confidence to question, the willingness to compromise and the strength to stand fast if that is what is best for end users.

Erzsebet

Principal QA Engineer

How do you empower your team to be more creative?

I try to lead by example and be supportive. When they hit bumps or challenges along the way, I encourage my team to come up with their own solutions and help guide them to the most successful outcome. Ultimately all of my engineers are uber smart and individually resourceful — so I want them to see that AND let their voices be heard.

Kristyl

Director of Quality Engineering

What makes someone successful on your team?

I have always felt that the people at Liquibase are friendly and easy-going. However, never underestimate our mentality of “get it done and do it right.” We encourage transparency, compassion and bright ideas in a fast-paced, yet warm environment. We aren’t the types to simply lounge on bean bag chairs and drink cold brew all day.

Caroline

Community and Culture Manager

What are Liquibase Perks + Benefits

Liquibase Benefits Overview

A transparent and collaborative team environment. We value multiple perspectives and fresh thinking.
Our entrepreneurial culture provides every employee the opportunity to make a meaningful impact.
You get to work on new technologies and learn from experienced professionals.
You gain insight into how some of the world’s largest brands manage software teams and releases.
Growth opportunities and ability to move up within the company.
Everyone is a shareholder in the company.
Flexibility of remote work.
Generous benefits.
Flexible Time Off and Paid Holidays.
No punks, No jerks.

Culture
Volunteer in local community
Partners with Nonprofits
Liquibase has partnered with the SAFE Alliance. Check it out! https://fundraising.idonate.com/the-safe-alliance/liquibase
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
We celebrate the flexibility and efficiency that a remote working environment provides us as Liquibase employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Happy hours are hosted once per month.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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