Technical Program Manager - Product Strategy

| Austin

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine’s Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the department

The Cloudflare Program Management Office (PMO) manages various programs that cross-cut the entire organization. We are responsible for managing everything from GDPR readiness, disaster recovery, core resilience, product globalization/localization to building a robust SDLC with continuous improvements, and driving new initiatives that come with a rapidly growing, dynamic environment. While the team reports into the wider Product organization, we work with practically every team in the company to achieve business and technology driven objectives.

We shape high-level plans but also get our hands dirty. On an average day, you might be presenting new processes or improvements to existing ones to senior leadership, create an end to end execution plan with realistic estimates from all functions involved, work with partner teams to consult on how to most efficiently solve a problem, iterate on templates and tools, measure efficiencies, and generally make things happen. We have ultimate responsibility for understanding and solving the most pertinent needs, and manage through experience and influence to deliver concrete results. We look forward to new faces who enjoy challenges and making things happen as much as we do to join our team of professionals.

What you'll do

We are looking for a highly skilled and self-motivated Technical Program Manager to join our Product Strategy team in Austin, Texas.

Your main responsibility will be to work cross functionally across the product strategy team to manage and track quarterly planning roadmaps and subsequent deliverables, interface as the diplomat between cross-functional teams and interdependent organizations, and generally make things happen.

You will play an active part in setting up engagement models, collecting program requirements, setting up deliverables, reporting progress, managing stakeholder expectations, and work as the key liaison between the Product Strategy team and other parts of Cloudflare. You will work closely with engineering, design, and product on a day-to-day basis. 

Major areas of responsibilities

  • Understand technical requirements of assigned programs
  • Effectively balance risk and achieving business objectives 
  • Obtain clear requirements, plans, and decisions to proactively tackle critical gaps and mitigate risk
  • Drive creation and roll out of scalable processes as the team continues to grow 
  • Set up regular feedback cycles and ensure buy-in from contributors on program plan & roadmap
  • Provide regular status updates to stakeholders and senior management

Desirable skills and knowledge 

  • Excellent oral and written communication. 
  • Proven track record on creating realistic project plans, and overseeing execution to meet commitments and deliver with predictability
  • 7+ years experience in project management or/5+ yrs experience in program management 
  • Experience working with multiple time zones and multiple cross functional teams.
  • Exceptional people skills and empathy. 
  • Strong competency with Confluence, JIRA (admin-level experience strongly preferred), and various development methodologies (Agile, Waterfall, Kaizen, Scrum, etc).
  • Curiosity and willingness to learn. 
  • A deep understanding of technical subjects and the internet. 
  • Ability to work in a fast-moving and ever changing environment. 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Project Athenian: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy policy and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • rustLanguages
    • ReactLibraries
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement

Location

600 Congress Ave S, Austin, TX 78704

What are Cloudflare Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Annually.
Game Room
Our game room includes Ping Pong, Pool Table, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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