Technical Program Manager

| Austin

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine’s Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the department

Program Managers at Cloudflare sit at the intersection of software development, design, and business strategy. We shape high-level plans but also get our hands dirty. On an average day, you might be presenting new processes or improvements to existing ones to senior leadership, create an end to end execution plan with realistic estimates from all functions involved, work with partner teams to consult on how to most efficiently solve a problem, iterate on templates and tools, measure efficiencies, and generally make things happen. We have ultimate responsibility for understanding and solving the most pertinent needs, and manage through experience and influence to deliver concrete results

Responsibilities

We are looking for a highly skilled and self-motivated Technical Program Manager with experience managing partnerships and who thrives on solving challenges to join our team.
In this role, your main responsibility will be to work with engineering, product, sales, and support teams to build successful onboarding program for new products and services. 
You will play an active part in collecting requirements, setting up deliverables, managing stakeholder expectations and working with various functions to deliver success, and work as a liaison between product/engineering teams and partnership teams. 

You bring a passion for matching up business needs with building technically innovative solutions, and excel at shifting between the two—understanding how big-picture goals inform technical details, and vice-versa.

You are able to implement and drive process and persistently make progress and adjustments, and build programs to scale. 

The ideal candidate is flexible and comfortable in playing multiple roles (diplomat, negotiator, reporter, coach), leading multiple initiatives, and can manage change effectively. 

Requirements

  • 7+ years experience in project management or 3+ experience in program management 
  • Solid foundation in software development, with keen interest in working with complex technical operations, data structures, software design, and building large, distributed systems. 
  • Proven track record on creating realistic project plans, and overseeing execution to meet commitments and deliver with predictability.
  • Excellent oral and written communication. 
  • Experience working with multiple time zones and multiple cross functional teams. 
  • Strong competency with Confluence, JIRA (admin-level experience strongly preferred), and various development methodologies (Agile, Waterfall, Kaizen, Scrum, etc).
  • Experience managing Enterprise level partnerships, bonus points supporting multinational companies 
  • Role is based in SF or Austin.
  • Bonus points for previous experience working with security products (DDoS, Bot Management) 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Project Athenian: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy policy and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.

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Location

600 Congress Ave S, Austin, TX 78704

What are Cloudflare Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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