Training and Implementation Consultant
Who We Are
At SecureLink, we take our jobs seriously, but ourselves - not so much. We're a results-driven team that isn't afraid of a challenge and understands the team effort required to accomplish something great. We're also people-oriented, so respect, teamwork, collaboration, and culture are some of our top priorities.
When you work for SecureLink, you're making a difference. As the industry leader, it's our mission to bring secure, critical access management to organizations around the globe. SecureLink provides security, privacy, data governance, and compliance solutions for companies across multiple industries, including healthcare, critical infrastructure, manufacturing, government, legal, and gaming. Whether you're helping organizations implement secure third-party remote access, developing new ways to utilize our machine-learning technology, or contributing to our sales and marketing efforts, you're making the world a more secure place at SecureLink.
Our Vision
We believe diversity drives better outcomes. We want you to be you. SecureLink is a place where your ideas and performance matter. Different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better results.
Choose Where You Work
At SecureLink, we believe trust is an essential ingredient for building productivity in the workplace. We want to ensure that all of our employees feel both safe and productive. Our employees have the option to work 100% remotely, 50% remotely, or 100% from our physical offices located in Austin, TX, Nashville, TN, and San Jose, CR.
Remote work can currently be supported for employees residing in the following locations: AR, CA, CO, FL, ID, IL, KY, MD, MI, MN, NY, OH, PA, TX, TN, VA, WA.
What You'll Do
The primary purpose of this role is to deliver exceptional customer service delivering training, implementation, onboarding, and detailed consulting concerning our product, features, and industry-specific use cases. This role will demonstrate technical understanding of our various product modules and configurations and be the utmost authority ensuring customers use the product to its fullest. Users look to this role for best practices and prescriptive advice to help them solve complex business challenges. Internally this role is referred to as a Professional Services Consultant. Day-to-day responsibilities include delivery of the following services:
Training
Consulting
Implementation
Work with Project and Technical resources for new implementations to ensure the product will meet business needs
Review and make recommendations for every customer at least once per year to ensure the product is meeting stated business needs and best practices are being adhered to
Serve as the escalation resource for all advanced or complex use product questions
Maintain and create training documentation to provide self-guided learning for new features and configurations
Proactively implement best practices and training based on feedback and analytics for customers
Research industry standards and requirements for compliance, security, and standard use cases to provide insightful consulting and services
What You'll Need
Experience and aptitude with a high-tech computer and networking environment
Familiar with SQL, Networking, and SalesForce
Experience with escalation management using exceptional problem-solving skills
Software technical support and/or training
Working knowledge of risk and compliance terminology
Excellent knowledge of SecureLink product functionality
Excellent written and verbal communications skills
Why Choose Us
SecureLink doesn't just Have Fun Creating Value Over the Long Run (HFCV/LR) for our customers and shareholders, we Have Fun Creating Value in the lives and careers of our employees. SecureLink invests in employee development including extensive job and product training, access to LinkedIn Learning, monthly knowledge sharing sessions, career pathing, professional development, and more. Benefits also include:
- Medical, dental, and vision insurance - SecureLink pays 100% of the premium for employees and 75% for dependents!
- We contribute generously to your HSA (75% of the IRS maximum allowable).
- We help you save for retirement. We contribute equivalent to 3% of your annual base salary to a 401k.
- Employees enjoy unlimited PTO, including the time to volunteer.
- We give $100 per month towards cell phone reimbursement.
- At the office, employee perks include two meals a day, bringing your dog to work, and an onsite gym.
What Else?
Successful SecureLink employees embrace the company's mission. Great employees have three attributes that make them "slinky". These are 1) excellence at their position, 2) eagerness to grow and improve and 3) a true sense of responsibility to contribute to the company, customers, and culture.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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