Website Operations Specialist

| Austin

Website Operations Specialist

Position Summary:

Every business has a brand and a story, and GoDaddy has designed a website that is consistent with each customer’s brand, and is designed with today’s consumer in mind. The Website Operations Team is responsible for introducing this website offering to customers who have recently signed up for our service, and setting up our website for them. This includes selling the product to them, aligning on edits, handling technical set-up, and owning ongoing edits to the website.

Job Responsibilities:

  • This role will be comprehensive and will play a part in each step of the process.
  • Use independent judgment to diagnose the current state of a customer’s website and domain
  • Check each website preview for quality prior to sending out to customers.
  • Pitch the value of this website service to new and existing customers over the phone and via email to maximize utilization.
  • Handle credential setup including but not limited to gathering website credentials from customers, creating new domains, and initiating assistance from third-party agencies.
  • Complete final QA and publishing of the websites.
  • Support customers post-launch with website requests.
  • Support other Operations teams as needed to maximize customer retention.
  • Any other responsibilities as may arise in the context of a fast-moving startup.

Qualifications:

  • You are a fit with GoDaddy’s values and are passionate about supporting local businesses and communities.
  • Prior experience with websites and domains is a bonus, but not required.
  • You enjoy and are comfortable talking on the phone with customers. You possess strong sales, customer service, communication skills, and derive satisfaction from helping others.
  • You are a creative problem solver. You want to understand how things work and quickly identify opportunities to make processes work better.
  • You are meticulous and precise when executing a task. When it comes to details, you are painstakingly accurate and consistently thorough.
  • You are passionate about organization and can adhere to and define organizational systems.
  • You can prioritize and re-prioritize ruthlessly, and you enjoy working toward higher and higher efficiency.
  • You’re adaptable and responsive, and are confident in your ability to meet needs across multiple teams, platforms, and customers. Include the word yellow somewhere in your cover letter.
  • You’re pumped about working in a fast-paced, high-growth startup environment.
  • You have an eye for visual design
  • You have a “get it done” attitude and a work ethic to match.
  • You have a bachelor’s degree or relevant, transferable work experience

.Benefits:

  • Mission-driven, values-based culture.
  • 25 days paid time off, plus company holidays.
  • 100% paid medical, dental, and vision option.
  • Commuter benefits for qualifying public transit.
  • Employee Stock Purchase Program.
  • 401(k) match.
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Location

600 Congress Ave. Suite 1200, Austin, TX 78701

What are Main Street Hub Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

All team members get three weeks paid time off, plus holidays, 100% paid medical, dental, and vision insurance for employees, and 50% of premiums paid for dependents, and a 401(k) plan. We also have an excellent gym membership plan.

We're in the heart of the city near tons of local businesses, and our offices are designed with our customers and our culture in mind. There are large open workspaces and no private offices making it easy for collaboration and transparency to thrive. And every day we are fueled by the full-service Houndstooth Coffee espresso bar.

We also offer endless snacks, fridges that are always stocked, and of course, we know our team loves the opportunity to have local beer on tap. All of these perks and benefits help us attract and retain outstanding colleagues, who will in turn do great work for our local business customers -- which is, after all, why we’re all here.

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