Workfront Partner Enablement Program Manager

| Austin | Remote
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Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Opportunity
Workfront, an Adobe company, is the leader in enterprise work management. Together, Adobe and Workfront provide companies a single system to support planning, collaboration, and governance to unlock organizational productivity and create exceptional experiences. Workfront helps people do their best work so companies can thrive in a digital world. Workfront is built for people, effortlessly connecting teams and easily integrating into existing applications and systems. The ability to see, measure, and analyze critical factors such as resources, outcomes, and priorities keeps everyone on the same page, with a clear understanding of why their work matters.
What You Will Do
The Partner Enablement Program Manager position is part of Workfront's Customer Experience (CX) Operations team. In this role, you will enable our channel partner network (CPN) consisting of regional & global systems integrators with the training, documents, project management, and resources to successfully implement Workfront software.
  • Work with subject matter experts & partners to develop a comprehensive network of resources, training materials, and tools that increase our partners' ability to implement Workfront software successfully for our customers.
  • Build a library of resources in a learning management system (LMS) and other delivery platforms that provide a comprehensive network of resources to support consulting implementation knowledge & onboarding of new partners.
  • Drive & coordinate a weekly cadence with our channel partners to understand the progress of active implementations as well as help with any escalations or questions.
  • Manage and report on the partner recertification process to ensure all partners are actively certified, maintaining required resources, and actively following Workfront's channel partner network standards.
  • Maintain a resource library of standard operating procedures (SOPs) and artifacts to support partners as it relates to continued learning/development plans, best practices, and methodology updates coming from Workfront's Professional Services team.
  • Actively participate in internal product enablement initiatives, to enable all partner roles to perform at their highest potential by understanding how to use our products & why
  • Provide full program coordination/project management, roadmaps, and timely updates on key partner implementation enablement initiatives.
  • Ability to manage content prioritization, production, and delivery with Business Development & Customer Experience Operations Enablement production teams.
  • Prepare and manage a semi-annual project targeted at deploying the latest technology and process enhancements to our channel partner network.
  • Collect key data points to measure and report on individual partner performance based upon key metrics (KPIs) to ensure a high standard of implementation quality from our top partners.
  • Ensure partners understand and are aligned to collecting and providing the necessary data points that allow us to measure the effectiveness of partner implementations.

What you need to Succeed
  • Bachelor's degree or equivalent experience in business or related field
  • Proven project & program management experience
  • Previous experience as a consultant in a professional services organization.
  • Experience with learning and development, adult learning strategy, or instructional design
  • Exceptional written and communication skills
  • A gifted eye for visual aesthetics, ability to ideate visual concepts and direct design resources
  • Excellent organizational, time management, analytical, and problem-solving skills
  • Strong Microsoft Word, Excel, and PowerPoint skills
  • Excellent attention to detail and follow-through
  • Ability to work under deadlines and specific time frames
  • Ability to adapt to a constantly changing environment, reprioritizing work as situations change and needs arise
  • Ability to quickly learn new software and distinctly explain technological and business concepts
  • Proven ability to lead the development of a full training cycle (assess needs, identify learning outcomes and success criteria, plan, develop, coordinate, assess, and evaluate)
  • Team player who will innovate to continue improving the way Workfront serves its customer
  • Consulting or project management experience within a Business Development group.
  • Experience using Workfront software.
  • Experience with CRM, customer success, and/or database software.
  • Experience with cloud-based/SaaS solution offerings

At Workfront, an Adobe company, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, we're the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog.
21.2.26
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Technology we use

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Location

Situated in a beautiful, park-like setting and serving as the premier spot for shopping and dining, The Domain area offers the best of both worlds.

An Insider's view of Adobe

What are some social events your company does?

We take pride in our culture, and we have a variety of active employee organizations built into the fabric of our site. I personally lead the AdobeProud group for the Austin site, which is the local chapter of our global LGBTQ+ organization. We ensure there are chances all through the year to celebrate Pride, connect, and have fun.

Carissa

Engineering Program Manager, Product Operations

What's the biggest problem your team is solving?

We are working on a greenfield project that is pushing each of us to learn numerous new systems and technologies Whether it's a new Cloud product, CI/CD system or Testing Framework, we tackle them head-on. Thankfully we have a team of brilliant people working together to build something amazing!

John

Software Developer Engineer, Digital Experience

How does the company support your career growth?

My Adobe journey began with little experience and lots of drive. I was recruited through the Adobe Digital Academy Program, and I attribute my success to being placed on inclusive teams where each member offered mentorship. Being supported has allowed my work product to exceed expectations and has been instrumental in my overall career growth.

Ursula

Engineering Program Manager, Customer Engineering

What are Adobe Perks + Benefits

Adobe Benefits Overview

Your happiness inside and outside our walls matters to us. That's why we offer comprehensive benefit plans that make your life easier.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for primary and non-primary caregivers.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Employees with five years at Adobe under their belt can take a four-week sabbatical. Ten-year veterans get a five-week sabbatical. And every five years after accrues a six-week sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Adobe offers employees professional development opportunities like annual individual budget for training, on-site training courses, and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

The Austin office even offers free breakfast every Wednesday - and who doesn't love breakfast tacos? Also, we cover access to some of Austin's nearby gyms and workout studios!

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