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Account Coordinator

| Austin

Account Coordinator

About Us

Fresh off our Series A Venture Round ($10 Million), Shipwell believes we are fundamentally changing the logistics industry and breaking the mold for how the supply chain has been operated for centuries. We work with thousands of shippers and carriers to create the first real solution in logistics through an unmatched technology platform that enables everyone to ship like Amazon. With a fast-paced and gritty startup mentally, which is generating a buzz in the investment world, Shipwell provides a unique opportunity to get in on the ground floor of a future Fortune 500 Company. We are backed by some of the best investors in both Silicon Valley and Austin who believe we are onto something and we need the right people to continue our rapid growth plan towards changing the world of freight.

About The Role

Shipwell provides our clients with world class customer service and execution of all their shipping needs. As an Account Coordinator you will be a member of our Account Management department. You will delight our customers with elite service by utilizing our proprietary systems to take a detail oriented approach to ensure that every step of the freight management process flows smoothly.

What You’ll Do

Own the day to day operations of our customers freight under the supervision of Account Managers and Management.

  • Follow Client and Shipwell SOPs provided by Account Managers and Sales.
  • Create shipments and schedule appointments for our carriers.
  • Become an expert at working with our clients Transportation Management Systems.
  • Track the progress of shipments in partnership with the Account Manager and communicate status updates both internally and externally.

What You’ll Need

  • College graduate holding a BA/BS degree
  • Strong attention to detail and organized
  • Thrive in a fast paced environment
  • Customer Service Experience (Logistics Experience not required)
  • Strong written and verbal communication skills and the ability to build relationships

Reports to

  • Manager of Account Management

What you’ll receive:

  • Competitive Hourly Wage
  • Partial Cell Phone reimbursement
  • Subsidized Gym Membership
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