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Account Coordinator

| Austin


Account Coordinator


About Us

Fresh off our Series A Venture Round ($10 Million), Shipwell believes we are fundamentally changing the logistics industry and breaking the mold for how the supply chain has been operated for centuries. We work with thousands of shippers and carriers to create the first real solution in logistics through an unmatched technology platform that enables everyone to ship like Amazon. With a fast-paced and gritty startup mentally, which is generating a buzz in the investment world, Shipwell provides a unique opportunity to get in on the ground floor of a future Fortune 500 Company. We are backed by some of the best investors in both Silicon Valley and Austin who believe we are onto something and we need the right people to continue our rapid growth plan towards changing the world of freight.


About The Role


Shipwell provides our clients with world class customer service and execution of all their shipping needs. As an Account Coordinator you will be a member of our Account Management department. You will delight our customers with elite service by utilizing our proprietary systems to take a detail oriented approach to ensure that every step of the freight management process flows smoothly.


What You’ll Do


Own the day to day operations of our customers freight under the supervision of Account Managers and Management.


  • Follow Client and Shipwell SOPs provided by Account Managers and Sales.
  • Create shipments and schedule appointments for our carriers.
  • Become an expert at working with our clients Transportation Management Systems.
  • Track the progress of shipments in partnership with the Account Manager and communicate status updates both internally and externally.

What You’ll Need

  • College graduate holding a BA/BS degree
  • Strong attention to detail and organized
  • Thrive in a fast paced environment
  • Customer Service Experience (Logistics Experience not required)
  • Strong written and verbal communication skills and the ability to build relationships

Reports to

  • Manager of Account Management

What you’ll receive:

  • Competitive Hourly Wage
  • Partial Cell Phone reimbursement
  • Subsidized Gym Membership
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • CSSDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • Team GanttManagement
    • WordpressCMS
    • Google AnalyticsCMS
    • HubSpotCRM

Location

Shipwell is located downtown, in the heart of Austin where plenty of trendy bars, restaurants, and shops are located within walking distance!

An Insider's view of Shipwell

What’s the vibe like in the office?

The office has a killer view of the Texas Capitol building that never gets old. Our space is open-concept so that teams can collaborate on the fly and get things done quicker.

Avery Knutson

Business Development

What's the biggest problem your team is solving?

Freight is fragmented, complicated, and opaque. Many parties in our industry rely on spreadsheets and antiquated methods to run their supply chain. Our goal is to bring shippers, 3PLs, and carriers into the future and add transparency with a smart, automated, and simple solution built with layers of sophistication and machine learning.

Erin Well

Senior Marketing Manager

How does the company support your career growth?

Shipwell supports our career goals by providing many opportunities to drive impact in every department. There are so many projects, initiatives, and OKRs for each team that individual contributions and team collaboration lead to massive impact and success for the company.

Kendal Lackey

People Operations Specialist

How do your team's ideas influence the company's direction?

Everyone on the team shows up with a unique perspective. We don't train people to be sales robots because sometimes new ideas can drastically improve how the entire team operates. That sort of ingenuity influences our entire company.

Laurel Roberts

Customer Operations Manager

What kinds of technical challenges do you and your team face?

As Shipwell seeks to move the industry forward, we often build the bridge between archaic systems and powerful modern technology. It can be challenging to implement these bridge solutions, but we see immediate benefits for our customers in cost-savings and efficiency when they use what we've built. That impact keeps our team focused and motivated.

Steve Chronister

Frontend Engineer

What are Shipwell Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes mariocart.
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday. Employees get free lunch on Friday.
Happy Hours
Parking
We offer employees Paid on-site garage parking, A parking subsidy.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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