Account Executive
Arrive Logistics is one of the fastest-growing freight brokerages in the nation, with exponential growth since its founding in 2014. As a 3PL within the supply chain industry, Arrive Logistics works non stop to help connect shippers to trucking companies all across the nation by providing unparalleled service, seamless tech capabilities, and custom solutions. With headquarters in Austin, TX, and an office in Chicago, IL, Arrive has been recognized by Inc. as both a Best Workplace and an Inc. 5000 Fastest-Growing Private Company.
Arrive Logistic is seeking hard-working and motivated individuals to join our Business Success team as an Account Executive. No previous logistics experience required! We are customer service obsessed here at Arrive and we need customer service oriented individuals to help us provide the world class service we are known for! We provide a thorough and best in class training program to give you the basic skills necessary for a career in logistics.
After graduating from training, you will join a customer team and assist with the day to day responsibilities of operating a customer account in third-party logistics. Some of the daily responsibilities of this role include scheduling pickup and delivery appointments, problem solving issues happening out on the road, working together with fellow Account Executives as well as Arrive sales reps to ensure customer satisfaction, and much more.
At Arrive, our people are our greatest asset. Investing in our employees is what allows us to serve the distinct needs of our shippers and carriers. Highlights of this role include best in business training, mentorship and leadership, competitive base salary + performance bonuses, opportunities for internal growth, and a unique company culture you won’t find anywhere else!
What will you be responsible for?
- Serving as a point of contact for customers through phone and email across the business.
- Overseeing shipment volume for accounts you are working with an extremely detail oriented eye. Following SOPs, guidelines, and rules for each account will be crucial!
- Collaborating with Arrive’s sales team to provide efficient solutions and world class customer service to our customers.
- Creating and maintaining strong business relationships internally and externally.
- Solving problems - logistics never stops! You’ll be responsible for putting out fires and bringing solutions to the table both as an individual and as part of a team.
- Various account management tasks such as scheduling, spot quoting, customer portal management, freight market analysis, and more.
Who do we want to hire?
- Candidates with Bachelor Degrees in Supply Chain, Business, Communications or another related field are highly preferred.
- We’re looking for personable, hard-working individuals who aren’t afraid to go above and beyond each and every day for themselves, their customers, and Arrive!
- Resourcefulness is key! We are solving complex issues each and every day at Arrive. We need team players who are curious, ask questions and are solutions-oriented.
- A strong work ethic is essential. If you don’t enjoy working hard and hustling through your day, this might not be a good match.
- Someone dedicated to doing things the right way every single time. Being detail oriented, focused, and disciplined with SOPs will be extremely important in this role.
- Nurturing relationships is crucial! We’re looking for someone who understands the importance of maintaining strong relationships with our business partners and can communicate with key individuals clearly in writing and over the phone. Our Account Executives excel when they can collaborate with other team members to achieve results!
- Our work culture is high energy! We need highly motivated individuals to help us reach our goals.
- Freight moves fast! You should be comfortable working in an environment that moves quickly and is always on the go.
What’s in it for you?
- Competitive base salary + performance bonuses (bonus eligible after training)
- Excellent benefits package including health, vision, dental + more!
- Ability to contribute to a 401K + company match from Arrive
- Access to Arrive’s Flexible Work from Home Policy after 6 months of tenure.
- Casual dress code - leave the suit and tie at home!
- Free Friday lunches on Arrive! Snack and lunch options are also available daily.
- Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Relocation Specialist who can help you along the way.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Enjoy the perks of working in our beautiful Austin HQ - an onsite barista, gym, and more!
Covid Response and Flex Policy:
Arrive Leadership continually evaluates the Covid-19 pandemic and makes informed decisions based on applicable regulation, CDC recommendation, best practice, and local impacts of the pandemic. Arrive has implemented a comprehensive and proactive Covid response plan designed for the safety of our employees. This plan includes in-office safety protocol for all employees and a flexible work schedule based on position and tenure.
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