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Account Management Team Lead

| Austin

At Volusion, we make products that people love. Our teams are dedicated to providing SaaS commerce solutions and services for all our large enterprise clients. If you are the kind of entrepreneur that loves working in teams, has a passion for driving positive change, and wants to change the world with your ideas, we want to hear from you.

Rundown:

As the Prime Account Management Team Lead you are responsible for leading a team of Account Managers who will ensure that new and existing customers receive top notch technical assistance and customer focused recommendations for their online store with Volusion. You will coach and lead your team to retain customers, find opportunities to sell additional Volusion products and services, and assist in the redesign of customer websites. In addition you will walk-the-walk by managing your own portfolio of Prime Accounts. Leading by example, you will run your Prime Founder Support Pod group and continually work to make our Founder’s businesses more successful.

You will:

  • Lead a team of Prime Account Managers to exceed activity metrics
  • Monitor employee productivity and motivate team to reach daily goals
  • Evaluate and improve the Prime Account Management process
  • Supervise team in accordance with company policies and procedures
  • Work with Customer Experience leadership to determine appropriate hiring needs
  • Work with the Product Team to stay up to date on new product releases for your Prime Account Managers
  • When needed, participate in employee interviews and orientations
  • Work closely with Volusion Studio and related agencies to help develop redesign projects for our Prime Founders
  • Lead weekly huddles and have regular 1x1’s with Account Managers to communicate updates
  • Report to senior management on prospective metrics, opportunities and threats
  • Ensure accurate and complete information is captured in CRM system. Provide data quality checks weekly.
  • Act as a Prime Account Manager, and be responsible for post 90 day retention metrics

We are excited about you because you have:

  • Bachelor’s degree or equivalent work experience
  • Strong interpersonal and negotiation skills
  • Demonstrated record of success achieving and exceeding objectives in an inside sales position or account management role
  • Highly motivated and competitive
  • Solid organizational skills
  • Previous experience with website creation and design
  • Critical thinker with a passion to drive change
  • Computer proficiency, including MS Office suite and Salesforce

Who is also the embodiment of our culture code. (We hope you are nodding your head in agreement as you browse through it!):

  • Humble: Have humility and be respectful; no egos allowed.
  • Effective: Get stuff done!
  • Adaptable: Willing to fill any role, anytime. Going above/beyond the call of duty.
  • Transparent: Open and honest to self and others.
  • A founder: Think big, go fast, and solve for the customer.

To support you in your work, we offer:

  • Medical, Dental, Vision, and Voluntary Life Insurance
  • Flexible Paid Time Off
  • 401(k) with Company Matching
  • Paid Parental Leave
  • On-site Gym, as well as Fitness and Yoga Classes
  • Casual Dress and Beer Fridays
  • Breakfast Taco Fridays
  • Endless Supply of Cold Brew Coffee on tap, Waterloo and Snacks
  • Bring Your Dog to Work Days
  • Two Volunteer Days Off
  • Team Sports and Team Outings
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • Google Big QueryDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics

Location

A hop, skip and a jump from The Domain.

An Insider's view of Volusion

What are some social events your company does?

Part of our Culture Code is to "put people before everything else", with this we listen to quirky ideas that employees come up with- like having a watermelon throwing contest and a snack wagon. Yes, a snack wagon- once a month we bring an old school radio flyer wagon full of snacks around to every desk. It's so simple yet brings so much joy.

Rachel

Sr. People & Culture Coordinator

What kinds of technical challenges do you and your team face?

There are a lot of aspects of ecommerce that can be really complex - taxes and duties, shipping rates, GDPR and data privacy, SEO, etc. The biggest challenge we tackle every day is finding ways to do the complex work for our founders so they can focus on what really matters to them - their product or service.

Jonathan T.

Director of Product & Design

How does the company support your career growth?

My leaders take the time to understand my career goals. They support me by teaching me not only career lessons but life lessons too! Through company wide projects, Volusion gives me the opportunity to gain skills outside of my department. This helps me to be a well rounded sales pro and to better understand the industry and product that I sell!

Megan

Business Development Representative

How do you empower your team to be more creative?

I encourage my team to just try it! Whether "it" is a new tool or program, a way to customize the website experience or connect with entrepreneurs. We always want to be testing and moving forward with our brand and our approach to creative problem solving.

Tracy

Visual Design Manager

What makes someone successful on your team?

We're there to make sure our merchants get heard so being a great listener helps for a start! Other skills that would make someone successful on our team is being organized, attentive to details, willing to work hard to make the team successful and going the extra mile to make sure that our merchants feel taken care of.

Jonathan

Customer Happiness Consultant

What are Volusion Perks + Benefits

Volusion Benefits Overview

Volusion offers a wide array of benefits and perks. From benefit eligibility on your first day of employment to unlimited time off, 401K company matching and paid parental leave just to name a few.

Culture
Volunteer in local community
Daily stand up
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Blue Cross Blue Shield of Texas
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Our gym includes cardio, weight lifting equipment and a TV. Volusion also provides a weekly yoga class.
Retirement & Stock Options Benefits
401(K) Matching
Volusion matches dollar for dollar up to 3% of an employee's salary.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
New moms get 12 weeks of paid time off and new dads get 4 weeks. There are NO service length requirements that must be met before you are eligible for this perk.
Remote Work Program
Each team manages their own work from home policy with most teams offering 1 work from home day per week.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Full time salaried employees are eligible for unlimited time off which means you don't have to earn it before you use it! Full time hourly employees earn 5 weeks (!) of paid time off per year.
Paid Volunteer Time
Paid Holidays
Volusion offers paid time off to observe major holidays.
Perks & Discounts
Casual Dress
Company Outings
Volusion has quarterly paid team outings and company wide events like holidays parties and awards ceremonies.
Game Room
Ping pong, pool, video games, air hockey just to name a few.
Stocked Kitchen
Volusion offers unlimited snacks, fruit, coffee, soda, Waterloo and energy drinks. We also have an Alpaca Market vending machine with lots of healthy lunch items to purchase.
Some Meals Provided
Volusion will find any excuse to celebrate and it always includes food :-).
Parking
Volusion provides ample FREE parking.
Pet Friendly
Every Friday you will see lots of doggies around the office.
Relocation Assistance
Fitness Subsidies
Employees receive a generous discount for a Class Pass membership.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
On a monthly basis we host lunch and learns on topics ranging from financial planning to health and wellness.
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