Account Manager - Americas at Plivo

| Austin
Sorry, this job was removed at 1:20 p.m. (CST) on Wednesday, April 15, 2020
Find out who's hiring in Austin.
See all Sales jobs in Austin
Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers in a more efficient and meaningful way. 
Plivo’s mission is to simplify business communications. Thousands of businesses around the globe including IBM, Workday, Godaddy, and Lifesize rely on Plivo to power their voice and SMS communications at global scale.
Founded in 2011, Plivo has over 180 employees across its US and India offices. Plivo is part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. 
Plivo has been profitable for the past four years, an unusual milestone for companies of this scale. Plivo’s success has landed it among the leading, global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which is estimated to grow to $10.9 billion by 2022.
Plivo is looking for an Account Manager to be an integral part of our sales team focusing on Plivo's highest value prospects and customers. In this role, you will be responsible for building and maintaining effective long-term relationships with customers. You will be tasked with ensuring high customer satisfaction, as well as growing and developing existing customers to maximize and increase company revenues and profits.

ROLE & RESPONSIBILITIES:

  • Serve as the primary customer contact for business issues of assigned accounts and ensure a high level of customer satisfaction
  • Conduct QBR with the customers and ensuring high NPS for all the assigned accounts.
  • Responsible for contract renewals and work with the sales team to identify more customers who can be moved to a contract model.
  • Drive the relationships with the high potential and high value clients on an ongoing basis to focus on increasing the spend and wallet-share.
  • Escalations and follow-up of blocking points reported by customers to the right teams.
  • Liaison between internal teams (e.g. support, product) in order to accommodate customers’ requests; the customer issues for a speedy resolution.
  • Build rapport with customer by inquiring about their needs, recommending appropriate solutions and following-up with appropriate implementation.
  • Proactively discover and close - up-sell, cross-sell, and committed contract opportunities. 

REQUIREMENTS:

  • 3+ years of experience in an Account Management or customer-facing technical role preferred.
  • Excellent communication and relationship building skills.
  • Ability to grasp complex technical concepts and explain them to customers in logical and simple words.
  • Customer-oriented: must feel comfortable with customer service.
  • Technical background is a strong plus 

PERKS & RESPONSIBILITIES:

  • Competitive healthcare benefits 
  • Open culture and working with a young and dynamic team
  • Career advancement opportunities
  • Generous PTO policy

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • NODE.JSLanguages

Location

We’re occupying space in the oldest commercial building in Austin, the Littlefield Building. This building was also Austin’s first skyscraper!

An Insider's view of Plivo

What's something quirky about your company?

Almost all of our internal tools are named after Star Wars and Marvel characters!

Renu Yadav

Associate Director of Technical Support

How does the company support your career growth?

Plivo is focused on helping its employees grow personally and professionally. The majority of our leadership team has been promoted from within. We have an open-door policy, so interacting with various leaders daily has been a great way for me to learn and develop new skills.

Tommy Hansen

Talent Lead - Americas

How would you describe the company’s work-life balance?

Everyone believes what we are doing is critical for our customers, but no one forgets that we have families and friends outside of Plivo that are just as important. The team is understanding and supportive.

Chris McNeill

Senior Account Executive - Americas

What are Plivo Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 99% of out of pocket expenses.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
We offer employees A parking subsidy.
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
More Jobs at Plivo6 open jobs
All Jobs
Marketing
Operations
Sales