Account Manager, Enterprise (West) at ThousandEyes

| Austin
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Account Manager

 

About ThousandEyes

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including 4 of the top 5 SaaS companies, 4 of the top 6 US banks and 3 of the Fortune 5. ThousandEyes is backed by Sequoia Capital, Google Ventures, Tenaya Capital and Sutter Hill Ventures, with headquarters in San Francisco, CA.

About the Role

This is your chance to join a rapidly expanding sales hub in Austin, Texas! Our continued success and growth is dependent on the happiness and loyalty of our customers. As an Account Manager (AM) you will showcase your “Customer First” attitude, your enthusiasm for service and enjoyment of learning new technologies by managing our customer Renewals. You will be responsible for driving early renewals, developing long-term relationships with your assigned ThousandEyes customers, connecting with key business executives and technical stakeholders. You will become and expert on the ThousandEyes platform and make suggestions for customer adoption and growth while working closely with Sales and Customer Success teams. In return, you will be supported and surrounded by the best and brightest people in the industry.

 

What will you do?

 

  • Operate as the primary point of contact with ThousandEyes customers
  • Launch and on-board new customers, and set them up for success with the platform
  • Prepare monthly, quarterly etc. communications and develop campaigns to nurture relationships and growth
  • Become a trusted advisor for the stakeholders and operational teams using the ThousandEyes platform
  • Understand the ThousandEyes platform and how your customers and using the tools; be able to make suggestions and identify areas for upsell and growth
  • Ensure the timely renewal communication and closure
  • Conduct business reviews with customers, tracking outcomes and follow-up items
  • Forecast and track key account metrics
  • Identify and qualify growth opportunities, collaborate with sales teams to drive closure
  • Drive customer renewal
  • Assist with high severity requests or issue escalations as needed

 

Qualifications

  • A standout 'customer first' attitude
  • Amazing communication and problem-solving skills
  • Excellent listening, negotiation and presentation skills
  • Strong background in lead generation and prospecting
  • At least 1-2 years of professional experience with an additional 1-2 years of closing experience in software sales
  • Ability to work with different business units
  • Highly organized with exceptional follow up skills
  • Technically adept, understanding of software and how businesses use software
  • SaaS experience a plus, but not required
  • Passion for cloud technologies
  • 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies
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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • VueLibraries
    • SpringFrameworks
    • TerraformFrameworks
    • KubernetesFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

ThousandEyes is in the heart of Austin. Located downtown, we are next to great coffee shops, restaurants, and entertainment.

An Insider's view of ThousandEyes

What are some social events your company does?

At ThousandEyes we celebrate our employees each month with many different events that have ranged from birthday celebrations to a Halloween costume contest and a field day at Zilker Park. Our goal is to create an environment where we are celebrating our entire team!

Christie

Office Manager

How do you collaborate with other teams in the company?

With a globally distributed workforce, and a growing number of teams and functions that support our goals, collaboration and communication is such an important part of our culture and how we work. We invest the time and energy to bring our global workforce together in person at a few different junctures throughout the year.

Ryanne

Sales Optimization Director

How does the company support your career growth?

ThousandEyes supports my career growth as the business consistently grows year over year. As the business continues to scale and the inside sales team expands, there are new opportunities to add value with roles that weren't previously available in the past.

Mario

Account Manager

How would you describe the company’s work-life balance?

I believe ThousandEyes overall culture drives a positive work/life balance. Wellness is a DNA principle of ours, and it is truly taken to heart in all sense of the word. Top down, taking time away from work to spend quality time with family and/or doing what you love is encouraged and celebrated.

Doug

Account Management Director

What are ThousandEyes Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations.
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Stock Options and 401K. Medical, dental, vision and life insurance. Gym subsidy and commuter benefits. Catered breakfast and lunch with allergy friendly options!

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