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Company Overview


At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 10 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $300 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.


We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.


Covid-19 Hiring Update: As a company, we’ve transitioned to a work-from-home model and will continue to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.


Job Category

Modernize Home Services is looking for a driven, and confident Account Manager to help drive success & growth for our customers within our fastest-growing market segment, Mid-Market.

It’s not just an Account Manager role; you are responsible for strategically managing close relationships with top influencers and C-level executives from Home Improvement Companies (that generate $10M-$50M Gross Revenue per Year for their respective organizations.) You will work collaboratively across internal departments to orchestrate the delivery and optimization of our services to an assigned portfolio of 20-30 active customers, as well as onboarding and managing new customers as they are signed by our sales team.

You will serve as a subject matter expert on Modernizes’ digital marketing and lead generation solutions consulting with your customers to develop ways to maximize desired outcomes, ensure ROI, and create high customer satisfaction.


Responsibilities

  • Partner with our clients to gain a deep understanding of their objectives, approach, results and challenges
  • Create strategic account plans to attain client satisfaction, retention and maximize the life-time value of the partnership
  • Meet with customers from Directors to C-level executives to present consultative solutions to gain client commitment and campaign optimization
  • Network with our account base and provide key recommendations, testimonials, and case studies to internal/external stakeholders
  • Partner with marketing, sales, product and engineering to see that the customer receives the highest standards of service from all parts of the organization
  • Demonstrate a mastery of our solutions and the operational processes used for delivery
  • Develop strategic plans to maximize opportunities while ensuring customer loyalty through consistent delivery excellence.
  • Own client health.
  • Positively challenge conventional thinking to find new and innovative ways to improve program success.
  • Contribute to proposals and strategic sales opportunities.
  • Intelligently relate business decisions back to the impact on our company’s bottom-line.
  • Mine and analyze data for insight to identify risk factors and ways to optimize performance.
  • Accurately forecast and track key account metrics.
  • Prepare and deliver account performance reports on an ongoing basis. Integrate with the Mid-Market team and the Modernize Home Services organization at large.
  • Embrace our core values & work positively across all departments.

Experience 

  • 2 – 4 years account management experience.
  • Strong data analysis and analytical skills with experience using a business intelligence suite such as Tableau or QlikView strongly preferred.
  • Intermediate/Strong Excel and Salesforce skills.
  • Bachelor's degree preferred
  • Experience in lead generation / digital demand generation marketing is a strong plus.
  • Experience with big box stores in the home improvement industry (ie: windows, hvac, solar and roofing) is a plus
  • Tactical sales background preferred >Highly developed presentation skills preferred
  • Exceptional communications skills; verbal and written.
  • Strong business acumen with an ability to operate under pressure while making business-critical decisions on a daily basis.
  • Proven track record of delivering a value proposition and successfully taking clients through onboarding stages to partnership maturation.
  • Adaptable and even-keeled.
  • Detail and process-oriented; an ability to effectively prioritize workload. Handle client emotion and objections in a positive, solutions-based manner.
  • Ability to thrive in an environment of change and uncertainty.

Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • HTMLLanguages
    • CSSLanguages
    • SASSLanguages
    • jQueryLibraries
    • ReactLibraries
    • PreactLibraries
    • VueJSLibraries
    • CodeIgniterFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • RAnalytics
    • PythonAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • Adobe BizibleCRM
    • DocuSignCRM
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • EloquaEmail
    • MarketoLead Gen

Location

We are located in the heart of downtown Austin, right up the street from the capital with a rooftop patio overlooking Congress Ave.

An Insider's view of Modernize Home Services, a QuinStreet vertical

What's something quirky about your company?

Our love, and at times borderline obsession, with dogs and cats. It’s perfectly acceptable for meetings to be derailed when someone’s dog or cat comes into frame.

Hunter Skrasek

Software Engineering Manager

What does your typical day look like?

Not every day is the same, but there are similar elements: creating and analyzing reports, optimizing campaigns (ad creatives to bid adjustments), proactively working on new and existing initiatives with account managers and our engineering team. And of course, I have weekly meetings that allow me to learn from other teams.

Maria Chavez-Mata

Senior Digital Marketing Specialist

How has your career grown since starting at the company?

When I was looking to leave my previous company, one of the most important characteristics I was looking for in a new job was opportunity for professional development and the chance to grow within an organization that was open to allowing just that. I credit much of my growth here to the environment that's been created and fortunate to have.

Alex Adams

Demand Generation Manager

How do you make yourself accessible to the rest of the team?

I foster an open environment where both problems and solutions can be openly discussed. I embrace a management philosophy called Radical Candor which encourages the team to care personally and challenge directly. By putting Radical Candor at the forefront of our team culture, we bypass non-productive behavior while focusing on growing Modernize.

Alan Godfrey

SVP of Modernize Home Services

What’s the vibe like in the office?

It’s easy to cite that Modernize is stellar for our puppy policy, catered lunches, and unlimited PTO, but it is our culture that truly sets Modernize apart. Employees are thoughtfully set up to thrive and grow in our creative, collaborative, quirky community.

Cassie Morien

Senior Content Strategist

What are Modernize Home Services, a QuinStreet vertical Perks + Benefits

Modernize Home Services, a QuinStreet vertical Benefits Overview

The Modernize family is aware of just how much value each of our employees brings to our company. Because of this, we want to take care of our employees in return. We offer a plethora of perks and benefits to not only ensure our employees feel taken care of but also to create a fun and dynamic work environment that keeps them excited to come to work every day!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical after their first 10 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
$100 tax free monthly parking stipend
Pet Friendly
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Flexible Open PTO. FREE Food! Kegs on Every Floor. Catered Lunch 3 times/week. Flexible Hours. Company outings & Family Events. Full Shower Facilities. Career Development Focused.

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