Account Manager - Southwest

| Austin
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Are you looking for an opportunity to be part of a fast-growing enterprise software company that is saving lives? RapidDeploy is hiring a Account Manager working in Texas and surrounding geographies.

Our mission is to reduce emergency response times and increase situational awareness for first responders. Our cloud-based emergency dispatch platform & 911 analytics software is the future of emergency response. We’re replacing dinosaurs and their legacy on-premise solutions that are expensive and hard to deploy, don’t scale, and are years behind in terms of features & interfaces. With our traction in the U.S. market, we’re entering a new stage of growth and are looking for passionate, dedicated team members who will play a critical part in building out our team and brand.

As our Account Manager, you’ll be the face of RapidDeploy to our customers in Texas and surrounding geographies, one of our most important beachhead markets in the U.S. You’ll be a trusted partner to our current and prospective customers, and will build relationships that will shape the future of emergency response. You will need to act as an advocate for technology such as cloud computing and data analytics, while being mindful and understanding of the fact that represents a paradigm shift to customers who traditionally procure on-premise solutions.

Experience we’re looking for

  • Experience in Business Development, Partnerships or Account Management, ideally into State & Local Government
  • Track record in managing the full life cycle of partners or customers, from pre-sales/sales all the way through implementation to ensuring customer success
  • Experience working for an innovative and ideally fast-growing Tech Company
  • Solid understanding of cloud computing, enterprise software, data analytics, and technology in general (although Engineering or CS degree is not required)
  • Experience with managing complex implementation projects with multiple stakeholders
  • Passion for using tech for good and ideally some exposure or personal interest in emergency services and Public Safety

What you’ll be doing at RapidDeploy:

  • Build relationships with prospects and customers and ensure successful rollout of our products and services that will transform the landscape of 9-1-1
  • Prioritize opportunities based on feasibility, likelihood, strategic attractiveness
  • Coordinate with account managers, channel managers & channel partners as appropriate
  • Managing customer relationship end-to-end (pre-sales, sales, organizational assessment, configuration, implementation, onboarding/training, post-sales)
  • Pull in and coordinate specialized resources (Sales Engineering / Project Managers / Training, etc.) as required – act as “conductor of a symphony”
  • Act as the voice of the customer when it comes to change request / feature requests, provide feedback to Product Management

RapidDeploy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 

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Technology we use

  • Engineering
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • Microsoft SQL ServerDatabases

Location

RapidDeploy has a HQ located downtown on 7th and Brazos. We are neighbors with Austin's most infamous attractions. We also offer full-remote and hybrid work opportunities. We offer paid parking for those who come into the office.

An Insider's view of RapidDeploy

How does your team reward individual success?

Whether it's being awarded Employee of the Month, receiving praise in informal channels like Microsoft Teams, or promoting from within, RapidDeploy continually recognizes the success and accomplishments of individuals. RapidDeploy also provides tuition and continuing education reimbursement, so that I can continue to grow as a professional.

Taylor

Senior Brand and Events Manager

What projects are you most excited about?

In 2022, the product team is most excited about implementing significant enhancements to our customer engagement to ensure that we’re providing call-takers & dispatchers with products that improve their overall workflow, reduce stress by having to jump from screen to screen or product to product and that will improve field response times and safety

Karen

VP of Product

What makes someone successful on your team?

To be a successful Customer Success Manager at RapidDeploy, you must learn what success looks like for the customer and how to proactively measure it. You must transition from a reactive customer relationship to a proactive relationship. CSMs learn to use processes and tools to predict problems before they happen and address them.

Mel

VP, Customer Success

What is your vision for the company?

We are building an ecosystem to enable every part of the public safety workflow, from 9-1-1 to disaster response, to improve situational awareness of first responders and reduce response time. We believe that every public safety agency, regardless of size, geography or budget, should have access to cutting edge, life-saving technology.

Steve

Co-Founder & CEO

What does career growth look like on your team?

We are an environment supportive of our employees' growth. Our 2022 plan consists of individual and group developmental and growth plans/opportunities for all employees. I am excited about working with the team related to career planning/pathing for individual contributors and leaders. Since being employed, we have seen actionable results.

Eileen O'Brien

VP, People Ops

What are RapidDeploy Perks + Benefits

Culture
Volunteer in local community
Given that we have many remote employees, many RD employees participate locally in their respective hometowns with local charities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Health & Wellness committee will be working to bring wellness programs to our employees. We have access to Headspace, Employee Assistance programs, and other benefits supportive of wellness
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
RapidDeploy covers the cost of parking for all employees, as well as offers Transportation Spending Accounts.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Home-office stipend for remote employees
Employees can submit for expense reimbursement related to supplies. We have also provided a stipend for employees for chairs and sit/stand desks
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We are launching a peer mentorship program in 2022 along with a buddy program for new hires.
Continuing education stipend
We have a provision for continuing education under our tuition reimbursement program for reimbursement of CEUs.
Continuing education available during work hours
We encourage our employees to grow and develop through learning. We encourage employees to work with their leaders on how this best fits their professional and personal work life.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Paid industry certifications are a part of our continuing education program under Tuition Reimbursement.

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