Account Manager at Worksmith

| Austin
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Account Manager

As an Account Manager at Worksmith, you will work with our existing clients to make sure they are getting the most out of the Worksmith platform. With excellent communication skills plus a knack for anticipating, identifying and solving customer challenges, you’ll guide and inform our clients' successful and expanded use of the Worksmith platform, helping Worksmith to generate more revenue in the process.

Day-to-day you will:

  • Establish helpful, positive, empathetic relationships with your assigned clients - you will be come their “go to” person
  • Guide newly signed clients through the scoping and onboarding process to set them up for success and achieve first spend as quickly as possible
  • Understand all of the services that Worksmith provides, and brainstorm how they can be helpful to your customers
  • Scope and manage execution of campaigns to increase recurring monthly revenue
  • Communicate professionally and energetically with clients via phone, email and web meetings
  • Interact with clients, both at headquarters and individual locations
  • Ensure that all assigned locations are aware of and using the platform
  • Expand the use of the platform for locations that are already utilizing its services

The right candidate will:

  • Possess a relentlessly positive attitude

  • Demonstrate excellent verbal and written communication skills

  • Display a self-motivated drive to continuously improve

  • Be motivated to not only achieve but exceed expectations

  • Be comfortable with a quota

  • Seek opportunities to step up and tackle new challenges

  • Problem solve proactively

We also look for these qualities:

  • A willingness to learn

  • A hard-working, solutions-oriented attitude

  • Patience and tenacity

  • Organized and detail-oriented 

Requirements:

  • Based in Austin, Texas

  • A four-year college degree

  • Previous experience with Enterprise level consultative sales preferred

What we offer:

  • A work-hard, play-hard culture with an entrepreneurial approach

  • Opportunities that accompany a high-growth organization

  • Competitive compensation

  • Health and dental benefits

  • Flexible vacation policy

  • Casual, fun work environment: we enjoy team lunches, happy hours, ACL Festival, and electric bike tours.

Worksmith

Worksmith is transforming the way high end brands manage their in-person customer experience by revolutionizing the store experience (Store XM). Our software-enabled marketplace seamlessly connects retailers, restaurants, salons, etc. with local service providers across the US and Canada to create store environments that reflect their brand.

Worksmith’s software saves time, money and headaches: for clients, Worksmith provides the peace of mind of knowing any emergency or recurring maintenance need is being handled efficiently and effectively by the Worksmith network.

For service providers, Worksmith is an easy-to-use, pay-for-performance marketing vehicle that provides job opportunities without the hassle of sales and marketing, billing or collections. Our platform provides the means for local service providers to dramatically grow their business: the top-performing service provider made over $160,000 through Worksmith in 2018.

If you’re ready and willing to roll up your sleeves, now is the time to join us! We’ve called the plays, set our sights on company-wide goals, and are determined to achieve them. This is an exciting opportunity to grow the company and your career along with it.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • ReactLibraries
    • SpringFrameworks
    • AngularFrameworks
    • React NativeFrameworks
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • SalesLoftEmail
    • LinkedInLead Gen

Location

210 Barton Springs Rd, Austin, TX 78704

An Insider's view of Worksmith

What’s the vibe like in the office?

We have a very collaborative vibe in our office. Our space is open and our desks are all pretty close so we can talk to each other rather than live through Slack (although we do love Slack). Luckily we all get along really well so it's not a burden to be so close together. Overall its a pretty hard working chill vibe in our office and I love it!

Jessica

Marketplace Operations Specialist

What does your typical day look like?

Every day presents a new challenge that we creatively and collaboratively work to overcome. We kick off with a daily team stand up, and might even have a cross-departmental meeting. Some days I work on an event for 100 attendees in NYC, a leaking roof in Miami, AND an emergency plumbing issue in Chicago. Whatever the challenge, Ops has it covered!

Marisa

Marketplace Operations Specialist

What's the biggest problem your team is solving?

We're currently focused on building a scalable marketplace that connects clients to local vendors. It's a unique challenge that requires the right combination of technology and the human touch, and is extremely rewarding as we make progress!

Steve Hehl

VP, Engineering

What are Worksmith Perks + Benefits

Culture
Volunteer in Local Community
Our Worksmith Gives Back committee organizes monthly opportunities for our team to volunteer in the Austin community.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand Up
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team Workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Worksmith provides 12 weeks of paid parental leave for all employees.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Semi-annually.
Stocked Kitchen
Happy Hours
Parking
We offer employees Free on-site garage parking.
Recreational Clubs
Worksmith's "Healthsmith" committee organizes group outings, intramural sports teams, and a running club.
Professional Development Benefits
Promote from Within
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