Account manager
About ThousandEyes
ThousandEyes empowers enterprises to see, understand and improve digital experiences for their customers and employees. The ThousandEyes cloud platform offers unmatched vantage points throughout the global Internet and cloud providers, delivering immediate visibility into the digital experience for every user, application, website or service, over any network. ThousandEyes is central to the global operations of the world's largest and fastest growing brands, including Comcast, eBay, HP,120+ of the Global 2000, 75+ of the F500, 20 of the top 25 SaaS providers, 6 of the top 7 US banks, 4 of the top 5 UK banks, and 5 of the top 10 companies on the 2018 Forbes Cloud 100 list.
About the Role
This is your chance to join a rapidly expanding sales hub in Austin, Texas! Our continued success and growth is dependent on the happiness and loyalty of our customers. As an Account Manager (AM) you will showcase your “Customer First” attitude, your enthusiasm for service and enjoyment of learning new technologies by managing our customer renewals and driving expansion in existing accounts. You will be responsible for driving renewals, creating and driving cross-sell and upsell expansion opportunities, developing long-term relationships with your assigned ThousandEyes customers, establishing yourself and ThousandEyes as a “trusted advisor” to your customers, and connecting with key business executives and technical stakeholders. You will become an expert on the ThousandEyes platform and make suggestions for customer adoption and growth while working closely with Field Sales, Solution Engineering, Product, and Customer Success teams. In return, you will be supported and surrounded by the best and brightest people in the industry.
What will you do?
- Operate as the primary point of contact with ThousandEyes customers
- Launch and on-board new customers, and set them up for success with the platform
- Prepare monthly, quarterly etc. communications and develop campaigns to nurture relationships and growth
- Become a trusted advisor for the stakeholders and operational teams using the ThousandEyes platform
- Understand the ThousandEyes platform and how your customers and using the tools; be able to make suggestions and identify areas for upsell and growth
- Ensure timely communication and on-time renewal closure
- Conduct business reviews with customers, tracking business value outcomes and follow-up items
- Forecast and track key account metrics
- Identify and qualify growth opportunities, collaborate with field sales teams to drive closure
- Drive customer renewals
- Assist with high severity requests or issue escalations as needed
Qualifications
- A standout ‘customer first’ attitude
- Amazing communication and problem-solving skills
- Excellent listening, negotiation and presentation skills
- Strong background in lead generation and prospecting
- At least 3 years of professional experience with an additional 1-2 years of closing experience in software sales
- Ability to work collaboratively with different internal stakeholders and business units
- Highly organized with exceptional follow up skills
- Technically adept, understanding of software and how businesses use software
- SaaS experience a plus, but not required
- Passion for cloud technologies
- 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies