Account Manager at ScaleFactor

| Austin
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ScaleFactor, a fast-growing tech in Austin, TX is looking for one stellar Account Manager to add to our dynamic Sales and Onboarding Team in Q4 2019! If you love the fast-pace and high energy of the Austin start-up scene, have a background connecting with selling to small businesses, can present value to business owners and key executives, then ScaleFactor may be a perfect career fit for you as an Account Manager. Come join a winning culture and a team that's been voted Austin's Best Place to Work & voted one of Coolest Companies in Austin.

JOB TITLE: Account Manager


ScaleFactor is on a mission to build a better solution for small businesses to operate and grow their businesses. Through a combination of AI and mobile technology-driven by finance and accounting experts, we are revolutionizing the way small business owners operate. ScaleFactor integrates the entire small business financial eco-system from bank accounts to Quickbooks with ScaleFactor's expertise ensuring everything is done properly in between from running payroll, managing expenses, invoicing customers, filing taxes and other important compliance events. ScaleFactor conquers the most tedious and complex financial operations needs, so business owners can focus on running their businesses successfully.


You have seen this movie before and love a great growth story, especially a homegrown one from Austin! As an experienced Account Manager, you know the insanely high speed the best startups run at and you thrive on that high energy. You are comfortable building relationships and consulting with businesses during the implementation of our product. You will become product experts, and will be enthusiastic about interacting with entrepreneurs and their growing businesses on a daily basis. They will be passionate about delighting and retaining customers.


  • Uncovering add-on business opportunities throughout the implementation sales cycle for ScaleFactor
  • Manage customer renewals
  • Create an account plan to achieve gross and net renewal goals
  • Proactively identify customer issues, work with the larger ScaleFactor team to resolve them
  • Make potential ScaleFactor customers happy with every interaction, regardless of deal size or likelihood of close
  • Provide accurate forecasting through impeccable use of CRM and other corporate systems to maintain sales metrics and customer information up-to-date


  • 3-5 years of successful sales experience selling a business solution to SMB, preferably with emphasis on back-office operations such as accounting, finance, payroll, billing, invoicing, etc
  • Basic working knowledge of accounting departmental responsibilities & operations such as financial reporting (cash flow, P&L, income, balance sheet), bookkeeping, payroll, billing, invoicing
  • Demonstrated success in reaching and exceeding your quota with business owners, entrepreneurs and CEOs of small companies
  • Superb communication skills with the ability to make complicated concepts sound easy to describe in detail with the simplest of interactions
  • You love the rapidly changing technology start-up environment
  • Bachelor’s Degree or higher, or equivalent experience


  • SaaS company experience + start-up experience


  • It is MORE than a job to us! We're one of Austin’s Best Places to Work in 2017 - 2019 because we invest in US. Come contribute to our amazing culture, dynamic office, and work alongside the best and brightest in the industry! 
  • Competitive salary based on experience
  • Health, dental, and vision benefits package
  • Unlimited vacation, flexible hours & optional work offsite days
  • Stock options
  • Unlimited hot & cold brews (Cuvee coffee), snacks, catered Friday lunches, catered lunch & learn events, taco & bagel days, etc. 


If this role describes you, we look forward to receiving your complete application online! A one-page resume highlighting your relevant experience which qualifies you for this role is a must!

Your resume highlighting your education and experience which qualifies you for this role. Note this position is based in our East Austin headquarters with a start date in Q4 2019!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Ember.jsFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • DriftCRM
    • HubSpotEmail
    • Google SuiteEmail
    • Outreach.ioEmail
    • SalesforceEmail


ScaleFactor is located in the up and coming East Austin neighborhood filled with eclectic restaurants, trendy bars and friendly neighbors.

An Insider's view of ScaleFactor

What’s the vibe like in the office?

We have a vibe unlike any office or business I have worked at. Our office is less about a location (although, we have a great space) and more about combining the variations in background and taste that everyone brings to the table. It’s so fun to watch us all grow and mesh together to create the “ScaleFactor vibe” knowing we all have a part in it.


Earned Media Coordinator

How do you collaborate with other teams in the company?

ScaleFactor is fast paced with lots of moving parts, so collaboration with other teams is key to keeping everyone on the same page. From understanding feature priorities from sales, working with marketing on product launches, to training and support for other internal teams, every team works together to keep us headed in the right direction.


Lead Sr Software Developer

How has your career grown since starting at the company?

Being one of the first employees, I can honestly say I’ve had a fun and unique experience. Since joining ScaleFactor, my career has skyrocketed! From working one on one with entrepreneurs to world class venture capitalists, I've developed an extensive catalog of experiences to draw from that have helped to prepare me for my career moving forward.



How do you empower your team to be more creative?

Creativity and evolution are at the core of ScaleFactor. We are constantly breaking the mold to find a better way to achieve our goals. In the accounting world of black, white and red we want to think outside of the box. Asking open-ended questions and why not. Failure is not seen as negative here. Enabling our team to try new ideas is imperative!


Customer Experience Manager

What are some social events your company does?

We put on happy hours, catered lunches, craw-fish boils and so many others! One of my favorite events that we host is our annual Summer Celebration. We choose to do this celebration to ensure we’re getting the company together with their spouses and children. We want to spend time with our team member’s support systems too!


Headquarter Manager

What are ScaleFactor Perks + Benefits

ScaleFactor Benefits Overview

Technology is nothing without the people behind it. It takes a team to build something great. Together, we work hard, learn from one another and celebrate our wins. We offer competitive salary based on experience. Health, dental, and vision benefits package. Unlimited vacation, flexible hours and optional work offsite days. We offer stock options for all our full time employees. Unlimited cold brew coffee, snacks, catered Friday lunch, and meals on work late days. We also welcome dogs and cats in our pet friendly offices located in hip East Austin!

Volunteer in Local Community
Friends Outside of Work
Eat Lunch Together
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team Workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Company Sponsored Family Events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
ScaleFactor provides unlimited snacks, coffee, cold brews and drinks.
Some Meals Provided
ScaleFactor provides weekly catered meals on Fridays.
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
Promote from Within
Paid Industry Certifications
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