Account Manager at Granify

| Austin
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Please visit https://granify.bamboohr.com/jobs/view.php?id=23 to submit your resume and apply.
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In this extremely important role, you’ll be assigned a portfolio of our enterprise retail clients and be responsible for building and maintaining strong, trusting, long-lasting relationships with the key stakeholders at each client.

To thrive in this role, you’ll be exceptionally organized, intelligent, reliable, resourceful, have an energetic, positive attitude, a solutions first approach, and be willing to work hard.

This is a full-time position in our Austin, TX or Edmonton, AB office. Travel, typically to the US, will be required.
 

ROLE

  • Build and maintain strong, trusting, long-lasting relationships with key stakeholders at the retailers in your portfolio

  • Serve as the dedicated point of contact for your clients and respond to all requests quickly and professionally

  • Work closely with colleagues in analytics, product, technology and leadership roles to analyze, troubleshoot and overcome any risks to client satisfaction

  • Project manage all aspects of the partnership, from implementation to roadmap initiatives, ensuring on-time delivery
  • Stay up to date on our product and how it will evolve in the future so you’re able to ensure clients are maximizing their revenue by operating within our best practices and guide them on opportunities where we can help them do even more in the future

  • Stay up to date on each of your clients’ businesses so you’re able to identify opportunities for us to help them now and in the future

  • Teach stakeholders at your clients about the Granify platform and the tremendous value it adds to their business and how it will do even more in the future

  • Provide monthly and quarterly business reviews to Client Leadership for each of your clients and recommend strategies that result in year over year growth

  • Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Granify to generate referrals for new business

  • Lead the onboarding process for new client(s), working with stakeholders from a client's technical, UX, testing, business and legal teams. Successfully manage the client relationship from beginning to full adoption  

ABOUT YOU

  • 3 years experience managing large enterprise clients in a small, fast paced company

  • Proven ability to create and grow trusting, lasting professional relationships with key stakeholders at large enterprise clients

  • Naturally consultative and love to teach complex concepts in a simple way

  • Exceptional problem solver

  • Exceptional presentation skills

  • Excellent time management skills

  • Energetic and positive

  • Extremely driven and hard working

  • Balance your high intelligence with a high level of humility

  • Unafraid of taking on new responsibilities

  • Strong professional written and verbal communication

  • Have a take control and get things done mindset, and activity that reflects such

  • Familiar with foundational online marketing practices in SEO, Paid Search, Affiliate, Display Advertising, Email Marketing, Conversion Optimization, A/B Testing

  • Bachelor’s degree in business, commerce, marketing, computer science, engineering or equivalent experience

NICE TO HAVE

  • Experience using analytics applications such as Google Analytics and Omniture

  • Experience using A/B testing or other optimization products

  • Strong working knowledge of e-commerce and marketing

  • Technical expertise (HTML, CSS, JS)

ABOUT GRANIFY

With our unique culture and How We Work at Granify framework, you’ll develop core skills that will change how you work, how you think and how you live for the rest of your life. We have a clear system in place to help you grow as a person and as a professional and we take it very seriously. 

You’ll work closely with an incredible group of the smartest, most interesting, genuinely good people around. You’ll work hard, learn quickly, and have plenty of excitement. You’ll also get a first hand view into the rapidly evolving, exciting intersection of e-commerce, machine intelligence and psychology.

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Please visit https://granify.bamboohr.com/jobs/view.php?id=23 to submit your resume and apply.
Apply now
Please visit https://granify.bamboohr.com/jobs/view.php?id=23 to submit your resume and apply.
Apply now
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