Account Manager

| Austin
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Playlist Push's mission is to give artists the power to build careers and bring new music to the millions of people around the world. We're focused on building a different kind of company; whether we're creating new products or helping a brand new indie artist expand their reach, the people at Playlist Push are builders at heart. It's an environment of constant iteration, ideation, and problem solving. We work together to empower musicians and artists to achieve their dreams.

Together, we can help people build an amazing community of artists and music fans alike —and we're just getting started.

RESPONSIBILITIES
Client Service Management - responding and solving issues for artists curators and influencers on Intercom. Joining TJ as the two leads in this area.

Optimization of Customer Service Systems/Processes - working with the team to optimize and improve all areas of customer service including FAQs and use of intercom features.

Product/Platform Feedback & Reporting - garner feedback from users and report back to the team to inform improvements of the platform.

Artist Account Management - manage relationships with top artist accounts to help educate them grow their careers. Opportunities to manage and improve internal CRM processes.

Curator & Creator Management - manage relationships with curators improve their performance. Internally, improve ability to track and quality control users of the platform.

MINIMUM QUALIFICATIONS

A deep love for music
Experience working and collaborating within a team
Proactive attitude
Deep interest in startups and new technology

PREFERRED QUALIFICATIONS

Self taught and experience dealing with ambiguity
Ability to prioritize and manage tasks
Experience working with or in support of diverse communities
Experience working with Intercom or other customer service platforms

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Location

5323 Levander Loop, Austin, TX 78702

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