Account Manager

| Austin
At Favor we are looking for authentic and compassionate people with genuine interest in supporting local communities to join our team as an Account Manager in Austin. You are tenacious, passionate, curious, innovative, humble, analytical and a natural hustler. You are responsible for building relationships with local merchant partners.

Responsibilities

  • Develop and maintain strong relationships with existing partners by highlighting the value and return of the Favor Merchant Program through relevant data insights
  • Ability to troubleshoot and respond in a timely manner to client questions and requests for information
  • Identify and close cross-sell opportunities for key partners
  • Develop forward-thinking, data driven analysis to help with overall merchant strategy and impact on the business
  • Partner closely with sales team to ensure new clients are on-boarded efficiently
  • Work closely with Marketing & Content teams in managing our Promotional Calendar
  • Achieve and consistently exceed monthly, quarterly, and yearly goals

Requirements

  • 1 to 3 years experience in customer facing roles
  • A strong history of managing accounts/relationships over the phone or in person
  • A highly customer-focused mindset with a consultative approach
  • Excellent written and verbal communication skills
  • Strategic thinker having both book and people smarts
  • Ability to learn quickly
  • Stellar work ethic and success as a self-starter

Why Favor?

  • Disruptive product with high growth and big vision
  • Great culture and team camaraderie
  • Competitive benefits package

At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • RedshiftDatabases

Location

Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35.

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

How has your career grown since starting at the company?

Even after all these years, it’s amazing to know that career growth is really not just a bullet point at Favor, but an actual focus where steps for professional and personal development are provided from day one. I’ve only seen Favor’s dedication to career growth grow since the day I joined the team.

Arielle LaGuette

Sr. Manager, Sales

How do you empower your team to be more creative?

Open communication and continuous collaboration amongst team members are critical components to unlocking creativity and driving success. At Favor we value everyone’s input and perspective and know that our diversity and desire to constantly test, learn and improve helps us deliver our most impactful and creative work.

Matt Schmertz

Director, Integrated Marketing

What are Favor Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
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