Who Our Account Managers Are:
You will be responsible for ensuring the success of inKind's merchant partners and managing all of their post-sale experiences. You will bring strong relationship-building experience, marketing, and product knowledge, project management, and organizational skills, as well as a high degree of empathy to ensure the merchant partner's satisfaction with the inKind model and experience. You will work closely with our merchant partners to onboard them, champion and implement marketing strategies that directly correlate to House Account sales, and nurture the growth of your accounts.
Please note, this role is required to be in office Monday-Friday and abide by our COVID19 safety plan.
Responsibilities:

• Own and manage the full partnership lifecycle, from onboarding, strategy, and continuous marketing programming.
• Manage client communications, project status, timelines, and identify priorities
• Manage multiple accounts; develop positive working relationships with all customer touch points, and creating long-term relationships with external stakeholders at our merchant partner locations
• Leverage technical tools and quantitative data to manage accounts to success, high merchant partner satisfaction, and return business
• Quick and efficient onboarding while maintaining a high level of merchant partner satisfaction
• Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight
• Scope and generate new cross-channel marketing campaigns and initiatives in order to ensure your account's success and growth
• Generate innovative ideas to support merchant partners and boost brand awareness
• Work cross-functionally with Product, Development/Tech, Marketing, and other teams to resolve merchant partner business issues and work towards solutions
• Manage feedback and product needs by providing feature requests to internal partner teams.

Skills/Qualifications:

• Bachelor's Degree
• 4+ years of relevant Account Management experience, ideally managing or leading digital marketing projects
• Strong communication, writing, and organizational skills
• Solutions-oriented, entrepreneurial mindset with a strong bias towards action
• Adopts and adapts to new technologies quickly
• Experience working with common team collaboration and presentation tools such as Google Suite, Slack, Asana, Cordial, Keynote, etc.
• Knowledge of Salesforce a plus
• Experience working with restaurants or food-related entities/clients is a plus

Benefits

• Medical, Dental, Vision, and Short Term Disability plans
• Child Care Benefits and generous parental leave
• Unlimited vacation
• Career development training opportunities
• Office-catered lunches and snacks
• Credit to restaurants in the inKind network

Salary

• $70k-75k depending on experience

inKind is an Equal Opportunities Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please reach out at [email protected].