Account Manager at Billd (Austin, TX)

| Austin
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About Billd

Billd is a fast-growing fintech company looking to disrupt a $1.4 trillion dollar industry. We offer industry-leading financial and technology products to empower our customers. We believe in championing the underdog because no one else does.

We're equally committed to the motivated professionals that make up the Billd family. We are proud to have been recognized as Austin's fastest-growing private company by Austin Business Journal, and one of the best to work for by Built In. As a rapidly growing company, there are numerous opportunities for internal growth and career development.

You will be challenged to be your best self and guaranteed to have one of the most professionally rewarding experiences of your career. We encourage creativity, initiative, collaboration, playfulness, and a strong work-life balance.

We call our beautiful campus, located in Austin, TX, home and have a hybrid work model that allows employees the flexibility to work from home one day per week.

The Role

Billd is looking for an Account Manager to handle a critical part of Billd's operation: processing and managing the day-to-day deal flow from contractors. The Account Manager is the heartbeat of the business and works hand in hand with our customers on a daily basis to process their material purchases and pay app advance requests. This role will combine detailed underwriting, customer service, account management, and financial operations. The ideal candidate has experience in Finance, Lending, Customer Success, and/or the Construction industry. Most importantly, the ideal candidate loves helping our customers grow and goes above and beyond to make sure their requests are filled with urgency and a high level of customer satisfaction.

Location

Austin, TX in-office

What You'll Do

  • Process daily material financing and pay application advance requests for funding, this includes reviewing purchase statements, checking invoices for accuracy, connecting and setting up new supplier accounts, general contractor account set up and completing critical due diligence steps along the way.
  • Daily email, phone, and text updates to our contractor customers, suppliers and general contractors on their purchase statuses.
  • Maintain existing accounts to ensure all required documents for existing contractors, projects, and purchase requests are accurate and up to date at any given time.
  • Serve as a point of contact to contractors for questions related to their purchases, the Billd product, and financing terms.
  • Underwrite the purchase or Pay App, set up accounts payable, and communicate with the contractor, general contractor, and supplier to ensure a seamless purchasing process.
  • Work hand in hand with sales and underwriting teams to move purchases through the pipeline for funding.
  • Regularly communicate both good and bad news to our contractor customers and suppliers.
  • Support and contribute to the department's process improvement.
  • Research and record business and personal background checks for all new contractors and effectively triage decisions at the margin that require escalation to administrative review.
  • Research contractor and project information through third-party data providers to provide appropriate diligence for all contractors and project.
  • Support internal projects; such as internal audits and updates to the internal, contractor, and supplier procedures.

Skills and Qualifications:

  • 3+ years in account management, customer success, underwriting, or contract management roles
  • The ability to work in a fast-paced, team-oriented environment across different functional departments includes sales teams, finance, legal and compliance, and customer care.
  • Urgency is critical in this role, ability to act with urgency and tactful follow up via phone, email and text
  • Excellent customer service and communication skills
  • Preferred to have familiarity with technology tools used by the company such as Salesforce, Box, Microsoft Office Suite, LexisNexis, Experian credit reports

Billd is committed to diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Just 10 minutes north of downtown Austin, and right next to plenty of bars and restaurants.

An Insider's view of Billd

What’s the vibe like in the office?

Excitement. Team members celebrate others' successes both inside and outside the company. When a client calls up because they've just won a bid on a major project - and the clients know that we're there to help them - the excitement is tangible. We're solving age-old problems with an innovative approach, nothing is more exciting than that.

Jon Placa

Vice President of Financial Operations

What projects are you most excited about?

I'm most excited about our technology partnerships, specifically with Procore and Stack. Billd's credit terms act as a perfect complement to construction technology platforms and it is exciting to develop integrations into our partners workflow. Ultimately, the integrations create more value for contractors with a great user experience.

Robbie Reynolds

Director of Business Development

How does the company support your career growth?

The leadership of this company is serious about professional development and letting employees take on big challenges that excite them. Billd has allowed me to explore different teams and roles since I joined a year ago. It’s exciting to look around and see the amount the company has grown and to consider how much I’ve grown as well.

Josie

Chief of Staff

What's something quirky about your company?

I consider under-desk hammocks, nitro green tea on draft, and a fully built out cross-training gym 100% mainstream at this point, so no quirks there. If I'm thinking "quirky," it'd have to be our Billd Office Music Policy: first person to arrive in the morning selects the jams for the day (no skips allowed).

Russ Briscoe

Vice President of Sales

What are Billd Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks

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