Who We Are
At SecureLink, we take our jobs seriously, but ourselves - not so much. We're a results-driven team that isn't afraid of a challenge and understands the team effort required to accomplish something great. We're also people-oriented, so respect, teamwork, collaboration, and culture are some of our top priorities.
When you work for SecureLink, you're making a difference. As the industry leader, it's our mission to secure the most critical systems and highly sensitive data of organizations around the globe. SecureLink provides security, privacy, data governance, and compliance solutions for companies across multiple industries, including healthcare, critical infrastructure, manufacturing, government, legal, and gaming. Whether you're helping organizations implement secure third-party remote access, developing innovative solutions using the most advanced machine learning and artificial intelligence tools and approaches, providing mission critical support or contributing to our sales and marketing efforts, you're making the world a more secure and safe place while working at SecureLink.
Our Vision
At SecureLink, we value authenticity over perfection. We know that coming as you are can feel unsafe in some work environments. SecureLink employees and leadership are working to create an empowering environment for everyone. We are committed to the ongoing examination of our practices, candid evaluation of our own biases, data-informed improvements, and respectful forums for voicing our honest perspectives and feedback. We foster a workplace environment marked by creativity, collaboration, and most importantly, kindness. Different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better results.
We embrace differences and do not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital/family status, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation, neurodiversity, socioeconomic background or any other characteristics that make us unique.
Choose Where You Work
At SecureLink, we believe trust is an essential ingredient for building productivity in the workplace. We want to ensure that all of our employees feel both safe and productive. Our employees have the option to work 100% remotely, 50% remotely, or 100% from our physical offices located in Austin, TX, Nashville, TN, and San Jose, CR.
Remote work can currently be supported for employees residing in the following locations: AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, NY, OH, PA, TX, TN, VA, WA.
What You'll Do
As an Account Manager, your primary focus is to maximize the revenue potential by driving account growth and customer satisfaction of our existing install base. We accomplish this by strategically working with the subset of our customers that have the highest growth potential and together with the total addressable market (TAM), we are doing everything possible to capture that potential i.e. through onboarding projects, etc.
Account Managers are also responsible for renewal events for all of our customers as well as other one-time revenue opportunities. We aim to engage with customers that have long-term growth potential in the form of business expansion opportunities to create new lines of revenue.
Account Managers are primarily measured through overall revenue growth from our existing install base. As such, Account Managers partner with Customer Success to minimizing churn and assist in any Watchlist activities. Day-to-day responsibilities include:

• Engage with customers for usage increases and price increases.
• Execute renewal process including communication, negotiation, and collection of payment.
• Plan and execute longer-term, strategic sales programs for strategic accounts.
• Work with Customer Success team to proactively maximize retention through the Watchlist process.

What You'll Need

• Experience using Customer Relationship Management (CRM) systems.
• A mind for technology! We'll teach you all about SecureLink, so bring your curiosity to learn about new concepts and tools with you.
• High level of organization - you understand what it means to be responsible for a customer and to prioritize your time efficiently.
• A strategic and consultative approach. You can expect to play a vital role in building relationships and delivering results in a cross-functional environment.
• Ability to be analytical and have a detail-oriented mindset, with the ability to move between the big picture and the details.

Why Choose Us?
SecureLink doesn't just Have Fun Creating Value Over the Long Run (HFCV/LR) for our customers and shareholders, we Have Fun Creating Value in the lives and careers of our employees. SecureLink invests in employee development including extensive job and product training, access to LinkedIn Learning, monthly knowledge sharing sessions, career pathing, professional development, and more. Benefits also include:

• Medical, dental, and vision insurance - SecureLink pays 100% of the premium for employees and 75% for dependents.
• We contribute generously to your HSA (75% of the IRS maximum allowable).
• We help you save for retirement. We contribute equivalent to 3% of your annual base salary to a 401k.
• Employees enjoy unlimited PTO, including the time to volunteer.
• We give $100 per month towards cell phone reimbursement.
• At the office, employee perks include two meals a day, bringing your dog to work, and an onsite gym.

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