Account Supervisor
It's not every day we have a chance to make the world a healthier place—but here, it’s our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It’s with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It’s our passion. And if you’re still reading, we’re guessing it might be yours too. We are looking to add to our alchemic mix of more than 2,000 talented professionals. At Real Chemistry, we don’t just wish the world was healthier. We leverage tech, data and creativity to make it so. You in?
Rad Science, a part of Real Chemistry, is an agency that produces unique and engaging scientific narratives, imagery, and educational experiences that support and enhance our client’s business objectives. We are seeking Account Supervisors to join our growing team. Account management roles at Rad Science fulfill our most critical client-facing responsibilities; they work in close collaboration with our Project Management and Creative Departments to produce standout work for the healthcare industry.
Our Account teams are the primary owners of client relationships and deliver creative and strategic value through a deep understanding of the client goals and objectives. At Rad Science, account teams usher through some of the most innovative and creative work in the healthcare industry. The more senior the Account person’s level, the more they are relied upon by junior level staff for their acumen and know-how in the world of healthcare communications, visual or otherwise.
Account Supervisors serve as the day-to-day client contacts and act as such by running client calls, managing action items, and working closely with the project’s PM to ensure the smooth production process of all scopes of work. The light admin work of creating billable job codes, etc. is a nice respite from the more cerebral strategizing that happens to drive and deliver creative value to our clients.
I. New Business Acquisition
Participates in organic new business opportunities as a support to the Sr Account Director / Account Director
With guidance from the Supervisor, writes/populates the proposals/scopes of work (SOW)s in response to client inquiries for new business
II. Client services
Builds and maintains client relationships
Debriefs with Sr Acct Director / Account Director regularly and proactively
Primary responsibilities may include but are not limited to:
Moderates specific meetings/calls/email communications with client stakeholders, ensuring a client-centered approach to all communications
Oversees all notetaking during meetings/calls (internal and client-facing); sends prompt recaps to all appropriate parties
Coordinates with PM to assess and lock in the resources needed to service project scopes
Develops/owns external strategic operational plans i.e.) creative briefs, project plans, status spreadsheets, meeting recaps, etc.
Balances client expectations alongside the execution of successful work output
Follows and implements each client’s Standard Operating Procedures (SOPs) into our agency's milestone delivery(s), review periods, MLR (medical/legal/regulatory) submissions, etc.
Reviews timelines created by PM to ensure dates align to client SOP and needs
Collaborates with PM to meet client submission deadlines and expectations
III. Financials
Assists Sr Acct D / Acct D at monthly revenue recognition meetings with any insights that may inform accruals
Works with PM to understand project burn against original budget; discusses updates with Sr AD /AD
IV. Professional development & team mentorship
May mentor and supervise junior staff
May work with Supervisor determine a professional growth plan where a direct report can further develop skillsets, contribute to the organization, and feel professionally satisfied
V. Collaboration & teamwork
Effectively collaborates with members across the entire team to succeed
Ensures procedures are being followed by team members
Contributes and/or provides feedback to Supervisor, leadership, and fellow team members with a solution-oriented focus
Desired Skills and Behaviors
Problem solver, collaborator, confident
Detail-oriented and can effectively multi-task between various ongoing projects
Outstanding organizational skills
Possesses a strong work ethic and is eager to learn from experienced, strategically creative account and project management teams
Maintains professional manner in a deadline-driven environment
Excellent communication skills (written and oral)
Adept interpersonal abilities with aptitude to engage well with teams
Familiarity with animated media/motion graphics, UI design, and interactive technology platforms and their potential technical issues is highly desirable; familiarity with congress activations a plus
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Familiarity with Adobe Acrobat and Outlook is highly desirable
Familiarity with project management software such as Workfront is highly desirable
Bachelor of Science or Communications degree or related discipline, or equivalent experience is welcomed
Real Chemistry is currently operating with a flexible, hybrid approach and giving our teams the ability to operate in the way that works best for them – at home, in office or a mix. * We trust our people to decide what works best for them, working together with their teams and leaders to support our customers and make the world a healthier place. This policy will continue to be evaluated and may change in the future as we seek to ensure our people stay inspired, engaged, and motivated to do their best work.
*All employees who work in a Real Chemistry office, travel for business, or attend a Real Chemistry sponsored event must be fully vaccinated against COVID-19. Employees who qualify for a religious or medical exemption to receiving a COVID-19 vaccine are advised to work with our People team for accommodation.
Real Chemistry offers a comprehensive benefit program and perks, including flexible PTO, expanded paid leave for new parents including Your 4th Trimester ® , a program that helps new parents transition back to work, and a five-week sabbatical program. Other perks include Income Protection, Retirement plans/401(k) match, and cell phone savings plans. Learn more about our great benefits and perks at: https://www.realchemistry.com/
Real Chemistry is committed to being an Equal Opportunity employer. As such, we seek motivated and qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. We strive to employ, motivate, advance and reasonably accommodate any qualified employees and applicants. We believe diversity of persons and ideas forms the most comprehensive, forward-looking company.