Accounts Coordinator at Kazoo

| Austin | Remote
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Kazoo is an all-in-one Employee Experience platform that combines recognition, performance, and engagement in one powerful solution. By bringing together Real-time Recognition & Rewards, Continuous Performance Management, and Employee Engagement Surveys, Kazoo’s employee-first solution enables companies to build purpose-driven cultures while increasing productivity, retention, and revenue. With over 600 global customers, the Kazoo platform puts actionable analytics in the hands of business leaders, connecting them to what really matters.

Overview of the role:

We are looking for an extraordinarily motivated Accounts Coordinator to join our world-class team. The Accounts Coordinator is a multifaceted individual who can analyze and identify trends in engagement data, create and communicate action plans, and work cross-functionally to contribute to our small-medium business (SMB) strategy. Internally, you work in conjunction with our communications team, finance and renewals teams, product and engineering team, as well the larger customer success team. Externally, you will work with our customers’ executives, HR team, and stakeholders. As the Accounts Coordinator, you will act as a point of contact for best practices and strategy for our customer’s team. You will need to be naturally curious and a dedicated problem solver, proficient in trend identification, and have experience with customer relationship management. In this role, you ideally have a good combination of experience working with Data & Analytics, as well as Customer Success/Support

 

What awesome stuff you’ll do:

  • The primary responsibility of the Accounts Coordinator is identifying trends in user and engagement data, developing scalable action plans, and proactively sharing best practices with our SMB customers
  • Partner with Renewals and Comms to develop, deliver and scale a seamless experience for Kazoo’s SMB customer base
  • Work with the communications and marketing teams to leverage existing communications in order to drive platform adoption and meet the customer’s goals
  • Determine important relationship milestones and develop messaging that can scale across Kazoo’s customer base 
  • Track and measure key metrics against the customer’s goals. We will look to you not only to track these metrics but also to take action to improve these metrics when needed.
  • Advocate for the customer. Funneling feedback, ideas, pain points, and feature requests back to the rest of the Kazoo team should become second nature. As a customer advocate, you are managing many different needs, personalities, and departments both at Kazoo and within the customer’s organization.
  • Use data to identify and flag at-risk accounts, and work with internal teams to circumvent identified customer challenges
  • Provide escalation support for at-risk customers, ensuring their needs are met and confidence is restored.
  • Host small group training sessions to share best practices and empower administrators of Kazoo

What we you’ll need:

  • 1+  year of experience customer success/account management/project management role managing customers OR 1+ year in a data analytics role at a SaaS company
  • Strong analytical skills with a desire to use data to solve problems and influence decisions 
  • Positive, self-starter attitude who is open to implementing new methods of work
  • Attention to detail, highly organized, with an absolute focus on the quality of work
  • Adaptable to a quickly changing environment
  • Outstanding oral and written communication skills
  • Ability to prioritize and perform effectively under pressure
  • Ability to collaborate cross-functionally 

 

 

If you’ve reached this point in the job description and feel you’re still not sure if you should apply...Just do it! You may not have 100% of all those bullets listed above - and that's okay! We know there are no perfect applicants. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. One of our company values is “Yes, &” - we believe in a diverse experience that allows us to build off the momentum of each other, so however you identity and whatever background you bring with you, we strongly encourage you to submit your application if this is a role you can be passionate about doing every day! 

When you work at Kazoo, we provide competitive benefits to make your life better both in and out of the office, which include: health, dental and vision insurance; open vacation policy; flexible wfh policy; 11 paid holidays; 401k program; Stocked kitchen; Mac Laptop; Transportation/Parking Stipend; Generous Parental Leave; Fertility benefits; Breast milk delivery; EAP & more!

At Kazoo, diversity and inclusion are fundamental to how we grow and operate our business. We’re building a diverse workforce that cultivates and supports all individuals. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices.  Kazoo commits to promote and recognize principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply. Kazoo is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • RubyLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • GraphQLLibraries
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • ApolloDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

206 E. 9th Street, Austin, TX 78701

An Insider's view of Kazoo

How does your team reward individual success?

We try to strike the right balance between rewarding both individual and collective success. Personal recognition most often is peer-to-peer with colleagues, managers, and execs amplifying and commenting on appreciation. The team members truly value the feedback, and it helps create a more aligned, supportive, and connected company culture.

Casey

Chief Marketing Officer

What's the biggest problem your team is solving?

We work to develop, grow, and scale our renewals process. With 700 customers, the biggest obstacle we faced was how we could make the renewal process scalable for our growing customer base, without minimizing the customer experience. We’re constantly improving our process to meet the needs of our customers as well as the needs of our business.

Dre

Manager, Renewals

What are Kazoo Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have organized a Culture Committee that helps to improve culture, drive cross-departmental connections, discuss important topics, and organize frequent activities/events
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
ping pong, giant checkers, giant Jenga and video game hook ups
Stocked Kitchen
Snacks delivered every Monday
Some Meals Provided
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
Customized development tracks
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