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Business Analyst

| Austin

ClearDATA is the trusted managed cloud provider, designed for today’s healthcare security needs. We protect sensitive healthcare data with the use of proprietary DevOps automation, compliance and security safeguards, and healthcare expertise, backed by managed services. Our commitment to automating the deployment of PHI eligible infrastructure allow healthcare organizations to drastically reduce time to market while maintaining security. More than 350,000 healthcare professionals trust the ClearDATA HIPAA-compliant cloud to safeguard their patient data and power their critical applications.

ClearDATA is seeking a talented Business Analyst – Change Management to join our rapidly growing company. This is an excellent opportunity for you to leverage your analytical, data-driven, and change management capabilities while gaining new skills in the world of hosted and managed services while being part of the Health Care revolution to the Cloud.

We’re a close team of talented engineers, sales professionals, developers, operations and management, so expect to be involved in many of the design decisions, schedule discussions and ideation around our next generation of products. We’re a distributed team, so your ability to communicate across offices is an important part of your day.

What You’ll Do:

  • Leverage public cloud data and Salesforce Service platform to develop customized Cloud Service Consumption, KPI and SLA reporting.
  • Collaborate with Operations, Product, Sales and Technical Leadership to define, publish and maintain key metrics on the effectiveness of Operational Efficiency, SLA/KPI Attainment and Change Management execution.
  • Partner with Operations, Product, Sales, and Technical Leadership to drive Change Management governance and prioritize production release schedules; to include delivering presentations on said topics to Leadership.
  • Complete data requirements, data flows, and data modeling to address complex and ambiguous business issues, generating compelling, insightful recommendations; includes quantitative and qualitative data analysis.
  • Provide production and ad-hoc reporting and interface solutions to complex query needs of the business using a variety of reporting tools.
  • Define, manage and maintain communications surrounding Change Management.
  • Creating and maintaining Confluence documentation on processes, policies, application configuration and support related materials for users as new analytic solutions are moved to production.
  • Be a driving force for constantly improving performance, scalability, extensibility, reliability, availability, and usability of the release process.
  • Tracking Support Operations capabilities to ITIL/ITSM framework maturity.
  • Work on a Scrum Team focused on leveraging Jira to track work and deliver work products at the end of Sprint cycles.

What You Need:

  • Experience working on a public cloud platform; AWS, Google Cloud, Azure.
  • Must be versed in highly technical concepts to understand implementation and workflow details, including knowledge of infrastructure and application data flow.
  • Proven track record of implementing process change focused on alignment of business and technology; in particular, working with Software Engineering, Sales and IT Operations.
  • Strong presentation skills and technical acumen required for consolidating multi-workstream technical deployment plans into a single executable plan and presenting to Stakeholders.
  • Must be able to operate in a transforming, fast-paced, complex, high visibility environment with multiple competing priorities.
  • Highly organized and detail oriented, to perform functions quickly and accurately, with little supervision required. Must be extremely organized and must be able to manage his/her time utilizing Jira to meet project deadlines.
  • Strong written communication skills to provide the Support, Shared Services, Sales and Product Teams with clear, concise written business requirements.
  • Ability to quickly and effectively consume, understand and act on new business flows and products.
  • Ability to prioritize and manage multiple processes: manage time-sensitive issues, prioritize multiple processes and projects and articulate thought process for decision-making.
  • Analytical, data-driven, and problem-solving capabilities: must have demonstrated ability digging through logs, databases, and performing “hands-on” testing to understand the application.
  • Expert level proficiency in MS Excel and PowerPoint.
  • Demonstrated experience with SDLCs, including Agile/SCRUM.
  • Experience in AWS Database platform analysis and reporting.
  • Experience in Salesforce Service.
  • Minimum of 3-5 years of experience in analysis or technical development role.
  • ITILv3 Certification.
  • Master’s (Preferred) or Bachelor's Degree in Computer Science, Information Systems or other Quantitative fields.

What Will Make You Stand Out:

  • Experience working in a Change Management/Change Release Role
  • Amazon AWS Certification
  • Experience working within a Pre-Sales setting
  • Experience with predictive analysis, data modeling or decision systems

Why You’ll Like Working Here:

  • A dynamic company that rewards high-performers
  • Be on the cutting edge of new technologies and services
  • Collaborative team environment that values multiple perspectives and fresh thinking
  • Servant leadership Management
  • Business-casual dress code
  • Flexible working hours
  • Medical, Dental, Vision, HSA, Life and 401K
  • Unlimited Vacation
  • Stock options

ClearDATA is an EEO/AA employer M/F/V/D.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Nodes.JS, KubernetesLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Configuration Management tools like SaltStack, Chef, .... Angular, Serverless, Artificial Intelligence Frameworks
    • AWS based databases, such as RDS, DynamoDB, and RedshiftDatabases
    • ConfluenceManagement
    • SalesforceCRM


We are located in the center of downtown Austin, corner of 6th & Congress. Our funky office space is in the Scarbrough Building, built in 1909.

An Insider's view of ClearDATA

How would you describe the company’s work-life balance?

Our SFO team is a heads down, focused group of dev engineers, but ClearDATA culture-team makes sure we also carve out time to just unwind and enjoy life.
June 2018: "Although today’s mission was to not flop the Kayak, the other days it’s just to build things and make magic happen. Good Day, great team!"


Software Engineer, SFO office

How do you collaborate with other teams in the company?

I’m inspired & learn something new every time I collaborate with other teams at ClearDATA. Passion for improving healthcare spans all aspects of our organization, every day. Although various teams may have competing priorities, we’re unified and grounded by this goal. The outcome always enables our customers to improve healthcare.


DevOps Technology lead

How has your career grown since starting at the company?

In the short time, I’ve learned so much, gained so many new skills. I believe now that I am on a path to mastering one of the hottest, most sought after technologies in an industry that sorely needs it! I am so grateful to ClearDATA for giving me the opportunity to grow, delivering on our mission to make healthcare better every day.


Major Account Executive

How do your team's ideas influence the company's direction?

Our Product team is challenged to keep up with the incredible speed of innovation from the three largest public cloud providers; AWS, Google, and Microsoft. They are empowered to work with the newest public cloud services and build automation, compliance, and security rigor around each of those services, used to service healthcare.

Matt Ferrari


What’s the vibe like in the office?

There’s always this ominous feeling that I’m going to get hit in the back of the head with a Nerf dart. Outside of the random Nerf skirmish, the energy in the office is always buzzing. People are constantly collaborating with each other and working with customers. The level of energy creates a great environment for productivity and innovation.


Engineering, Security Team

What are ClearDATA Perks + Benefits

Volunteer in local community
Intracompany committees
Open door policy
Open office floor plan
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Not a keg, as we love trying the latest local craft beer.
Casual Dress
Commuter Benefits
Company Outings
Monthly themed All-Hands, End of Year/annual Holiday Party Event, team outings, and more
Game Room
Cornhall game and Foosball
Some Meals Provided
Every Tuesday is Taco Tuesday at ClearDATA. Tiff's Treats cookie cart passes out cookies on Wednesday afternoons. Monthly company-wide meetings include catered meals.
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Leadership mentoring.
Customized development tracks
Paid industry certifications
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