Business Development Manager - Mortgage Lending Division
The home search starts online, but the real estate industry is often optimized for in-person, one-on-one service. That's a fantastic experience once you connect with the right professional, but finding the right fit isn't always a smooth process. Opcity built a nationwide real-time data and technology platform combining cutting edge deep learning, business analytics and human intuition with the latest web, mobile and digital telephony technologies to enable our team of professionals, and thousands of real estate agents and brokers, to make sure we connect every home buyer with the right agent at the right time so more time is spent finding a home and less time finding the perfect agent.
Description:
Lender is one of Opcity’s key areas for revenue growth in 2018 and beyond. The Business Development Manager for the Mortgage Lending Division is responsible for developing, leading, counseling, motivating, and managing a team of representatives to prospect and acquire new Mortgage Lending customers. They are responsible for driving their team to achieve goals and quota by exhibiting strong sales and management skills and by delivering superior service to Opcity’s clients.
Duties & Responsibilities
- Manage a team of Business Development Representatives that are responsible for outbound cold calling, running online presentations, and closing over the phone
- Identify new best prospecting practices to improve conversion, assisting on sales calls
- Coach and manage representatives to develop them, drive productivity, and ensure the requirements are understood as well as coach representatives on pitching and negotiating products and/or services
- Understand the Mortgage Lending clients, market trends, and competitor intel in order to develop representatives to close more successfully
- Collaborate with the Marketing team to request content and other sales support as well as provide feedback to the Product team
- Proactively identify opportunities for corrective action and counsel, discipline, and/or administer warnings to reps when adherence to Policy, Quality, and Rules of Engagement are not met
- Monitor database or CRM of clients and prospects to ensure all guidelines and policy are being implemented
- Manage representatives attendance, time-off requests, overtime accrual, and schedules by communicating guidelines and upholding expectations on company policies
- Collaborate with the Lending Customer Support to ensure successful fulfillment of sold product
- Lead team meetings to discuss daily operations and performance to create a strong sense of motivation and encouragement
- Hold 1-on-1 meetings and call breakdowns with each rep on his/her team
- Collaborate with other managers to creatively foster a fun and positive work environment
- Work with Analytics and Sales Ops teams to create the necessary reporting
- Provide reports and/or assessments of rep performance, attendance, development, achievements, as requested
What We Like To See / Measures of Success
- At least three (3) years in a Business to Business Account Management role preferably in a lead generation or subscription based model with proven skillset in negotiating, problem solving, managing difficult interactions, analyzing data to make better decisions
- Bachelors Degree in Business, Marketing or related field or additional 5 years of related business experience may substitute for degree
- Good working knowledge of the residential real estate buying process and markets with particular emphasis on interacting with lending side of residential transaction is a plus
- Strong communication skills with a self-starting, aggressive mindset to build excellent working relationships while simultaneously solving difficult and complex problems
- Excellent ability to Network, Persuade with Mediation Skills, Drive for Success, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism
*No relocation is provided for this vacancy, local candidates preferred. Must be eligible to work in the U.S. for any employer.