About Brightpearl

At Brightpearl, we love retail and we’re on a mission to help omnichannel retailers be the best they can be. Over 1,200 small and medium-sized retailers, in 26 countries, use Brightpearl to automate their back-office processes, freeing up their time to deliver great products and customer service.

We manage more than 10m transactions and over $3b of business per year via our cloud-based retail platform, and we’re growing fast. We integrate with all the major e-commerce storefronts and marketplaces enabling us to get retailers up and running in half the time it takes the competition. Brightpearl’s UK headquarters is in Bristol and in Austin, TX in the US.

About the Channel Account Manager role:

The primary role of the Channel Account Manager is to generate new business opportunities from our partners and build long term mutually beneficial partnerships. You will be responsible for helping to develop and manage an ecosystem of partners, who advocate Brightpearl, and trust us to help delight their customers.

You’ll be responsible for managing an existing group of partners and building their confidence in referring Brightpearl to their prospects and customers, as well as acquiring new partners.

The successful candidate will be a strongly self-motivated and driven individual who is outcome-oriented, methodical and tenacious, and can effectively interact with a team. This position has advancement potential within the sales organization, and the compensation package includes an uncapped commission structure. The role reports to the VP of Sales.

Requirements

Key Responsibilities:

• Execute Brightpearl partner strategy for the US
• Recruit new web agency partners into the business
• Create quarterly business plans with identified partners
• Engage and educate new partners
• Work with Partner Marketing to plan and execute co-marketing activities with partners
• Create new business opportunities with current partners
• Run quarterly business reviews on partners
• Coordinate partner training
• Hit lead and revenue targets via channel
• Adherence to the Brightpearl Sales Playbooks (Sales, BDR, Partner)

Channel Account Manager Experience & Requirements:

• Ideally you’ll have 2 year’s experience as a channel account manager and/or Account Executive
• Experience and knowledge of channel business development and partner ecosystem
• A strong desire to learn and succeed in technology sales
• The ability to write succinct, crisp emails
• A naturally compelling phone manner
• Great organization and time management skills are essential
• IT literate and great at online research
• The ability to deal with rejection and bounce back quickly
• Must be willing to travel (25-33%)
• Degree educated is preferable

Behavioral Requirements:

• Authentically curious, you love learning and improving yourself
• A hustler’s mentality - you will be recruiting, planning, and working with partners daily
• Integrity is fundamentally important to you
• You like change and adapt to it well
• You want to make a real difference
• You are naturally entrepreneurial
• You want to progress into technology sales

Key Performance Indicators:

• Partner generated SAOs
• Partner revenue (discrete, partner generated revenue in addition to ACV)
• Contract Management (how current, all partners under the correct contract, revenue share)

Benefits

We offer a competitive salary, plus a superior benefits package including 20 days of PTO + 12 paid holidays, share options, 100% paid medical, dental and vision. We’re an energetic, driven organization who believe in promoting a healthy work-life balance, and our office in Downtown Austin is an open, vibrant workspace. Check us out on Built In Austin to get more of an insight on what it’s like to work with us!