About Brightpearl

Come join one of 2021’s Best Places to Work in the heart of downtown Austin. Brightpearl is the number one digital operations platform (DOP) for brands and retailers. We manage everything ‘after the buy button’ so that our customers can focus on growing their business. “People First” is one of our core company value, so before we get too into your day to day, here’s a taster of what we bring to the table:

• The opportunity to work with talented people
• A transparent leadership team
• Flexible working and generous holiday allowances

And that’s not all. Check out our perks and benefits to see what else we offer!

About the Role

The primary role of the Channel Account Manager is to generate new business opportunities through our referral partners and build long term mutually beneficial partnerships. Contribute to our company growth by helping to develop and manage an ecosystem of partners, who advocate Brightpearl, and trust us to help delight their customers.

Working within our Alliances team, you’ll manage an existing group of partners as well as acquiring new partners, and support their enablement so that they are confident to refer Brightpearl to their prospects and customers. We believe in reciprocal partnerships. This means that you’ll also be an internal champion to our sales and customer success colleagues to support and represent our partners in winning new customers sourced from Brightpearl. To be successful in this role, you will be comfortable working both autonomously and within a team, and thrive on delivering positive outcomes through your understanding of channel business development and expanding partner networks, the trusted relationships that you foster and your methodical and tenacious approach to delivering on commitments.

Your Day-to-Day

• Implement the Brightpearl partner strategy for the US and achieve lead and revenue targets via channel
• Recruit new web agency partners into the business
• Create quarterly business plans with partners, including performance targets
• Lead quarterly business reviews to assess performance and identify opportunities for growth as well as areas for improvement
• Engage and educate new partners through training and enablement sessions
• Share ideas within the Alliances team to generate new channel revenue and shape best practices.
• Collaborate with the Brightpearl Partner Marketing team to plan and execute co-marketing activities with partners
• Coordinate partner training
• Adopt best practices defined in the Brightpearl Sales Playbooks (Sales, BDR, Partner)
• Make sure that records are kept up to date and accurately, to track leads referred

Requirements

About You

• 2+ year’s experience as a channel account manager and/or working with channel partners
• Experience and knowledge of channel business development and the partner ecosystem
• Desire to learn and succeed in technology sales
• Engaging presentation skills
• Genuine rapport building skills, with a persuasive phone manner
• Great organization and time management skills
• IT literate and great at online research
• The ability to deal with rejection and bounce back quickly
• Must be in Austin or willing to relocate
• We are not sponsoring visas at this time

Desirables or show us your potential to learn on the job:

• Experience of ecommerce technologies is preferable
• We use SFDC and G-Suite but we can teach you those
• Degree educated is preferable

Benefits

Brightpearl Perks and Benefits

• Join one of Austin’s Best Places to Work 2021
• Competitive compensation package: salary, stock options, medical benefits, 20 days of annual PTO and 12 Holidays

Right now, we’re all doing our part to flatten the curve by working from home, but whenever its safe to return to the office, we offer:

• Stocked Kitchen with snacks and beer on tap
• Work downtown Austin in an open and vibrant workspace
• Enjoy frequent Company events, team building activities and after hour socials
• We’re an energetic, driven organization who believe in promoting a healthy work-life balance and support remote working with management approval.
• Check us out on Built In Austin to get more of an insight on what it’s like to work with us!

Ensuring a diverse and inclusive workplace where we collaborate and learn from each other is core to Brightpearl’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a supportive place to work.