Client Strategist

| Austin
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LoudCrowd, one of the fastest growing companies in Austin and backed by many of the most successful investors and entrepreneurs in Austin, is looking for its second customer success strategist.

LoudCrowd helps brands market through their customers.  We believe that customers sharing the brands they love on social media is a better way to market than creepy digital hyper-targeting, and we’ve built tools to help them get their customers to post about them more.

What you’ll do:

  • Maintain ownersihp over accounts with some of the most exciting brands in the world (like Gymshark, Oh Polly, the Masters, etc).
  • Be responsible for key customer success metrics including NDR, account growth, forecasting and revenue retention.
  • Build strong reference-able working relationships with your clients from entry-level to C-level executive.
  • Research and understand your client's industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Manage the implementation of rewards programs and ambassador programs
  • Become a trusted adviser for your clients by utilizing high levels of integrity, and follow through
  • Work with cross-functional teams across Sales, Client Success, SBD, and Marketing to deliver the best experience for your clients and raise key metrics, like company NPS.
  • Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution.
  • Perform other duties and assignments as required.

Who you are:

  • 1+ years working in brand / social / influencer  marketing for a brand OR in customer success for a marketing technology company
  • Excellent communicator capable of working with entry level through C-suite executives
  • Organized, detail oriented and process driven
  • Hard working and capable of designing processes and best practices
  • Comfortable stepping into unfamiliar situations, developing creative solutions, deescalating critical issues, ensuring clients are positioned for success.
  • Comfortable with building presentations and managing spreadsheets

Why Us:

  • We’ll develop you as a future leader of customer success, startups
  • We are fast growing and working with some of the most exciting brands in the world
  • We are strongly backed by some of the most successful investors in Austin
  • We care about our people and make sure every day is enjoyable
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • JIRAManagement
    • Monday.comManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail

Location

A fun, vibrant community on the East Side. For food, we are next door to staples like Vera Cruz and Gourmands. For bars, we are connected to the Cavalier, and right next to staples like Kitty Cohen's and Gourmands.

An Insider's view of LoudCrowd

What are some social events your company does?

Every other Friday, we morph our weekly wrap up into a company event. We take the time to hang out, get outdoors, and talk about things outside of work. It gives the team a space to decompress and go over all the random things we don't get to during the week. It's a great way to build company culture while respecting work/life balance.

Lacey

Director of Marketing

What does your typical day look like?

As a client strategist, I meet with my brand clients on their UGC programs and creating client stories (like case studies). I also work closely with our internal teams: engineering for new product launches, sales for new clients sold, and marketing for customer stories.

Alexa

Client Strategist

What makes someone successful on your team?

A successful LoudCrowd member is passionate about innovation and problem solving. Because there is no other marketing solution like LoudCrowd, you have to be comfortable with being curious and developing unique, yet scalable solutions for our clients.

Ashlee

Team Lead - Client Strategy

How do you empower your team to be more creative?

I don't pretend to be Elon Musk.

Our team is full of passionate, talented individuals, and we trust them to find creative solutions to our challenges. Almost every decision we make is collaborative and probably employee-driven.

We hire great people, we don't micro-manage them.

Gary

CEO

How does the company support your career growth?

We hire future entrepreneurs + tech leaders.

Our expectation is that when we hire someone, even if they are right out of college, they will grow into company leadership. We expect everyone brings that kind of passion, and then we reward it with responsibility. We would much rather cultivate leadership than. buy it.

Justin

President

What are LoudCrowd Perks + Benefits

LoudCrowd Benefits Overview

Full benefits (medical, 409k, life insurance, etc).

Tons of fun events! Bi-weekly team events like pitch and putt, pickleball, Go-Karts or just regular old happy hour.

We also do TikTok Happy Hour every Thursday. That's when the whole team gets OUT OF THEIR EMAIL and spends an hour making funny TikTok videos. And yes, there is a full bar at the office (for TikTok creativity).

Culture
Volunteer in local community
Partners with Nonprofits
Partners with Rewild for conservation, JDFR for medical research, and local education programs.
Friends outside of work
Eat lunch together
Intracompany committees
Pickleball, bi-weekly team outings, hiking, etc.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Highly focused on diversity. 50% of our deptartment heads are female, and we're actively trying to hire / promote diverse talent.
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Regularly do team activities like Pickleball, meditation, hiking, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We really care about each other and the team. We are heavily invested in our employees well-being and happiness.

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