Client Success Advisor

| Austin
To submit your application, visit https://www.talroo.com/careers/
Apply now

About Talroo  

We are honored to be recognized as a multi-award winning organization. Talroo has been consistently recognized as a Top Workplace and a Best Place to Work in Austin. We've been ranked the last five years by Inc. 500/5000 as one of the fastest growing companies in the U.S. You'll also find us on the Austin Business Journal's Fast 50 growth awards list multiple times. We're growing the right way, and we need exceptional talent to help us build upon our successful story. 

Talroo is a talent attraction platform – our technology helps companies find the talent they need for their workforces.  We power over 1 billion job searches every month, and Talroo’s data-driven search-and-match functionality enables organizations to reach the best audiences to deliver hires. And while we focus on providing amazing results and service for our customers, within our exciting company you’ll also find a high-performance environment of collaboration, encouragement, transparency, and fun.  

About the position 

In this role, you make an impact on the business and our customers every day by owning a critical combination of Sales and Operational functions. You will onboard new clients, train users and provide general education on the benefits and value of Talroo. You will conduct ongoing performance analysis and proactively provide recommendations for campaign renewals to ensure achievement of success KPI’s agreed upon by the CSA and client. You’ll prepare and conduct monthly trend and metric reviews with clients, elicit customer feedback to generate ideas about new features or products, and mindfully forecast client investment. 

We are looking to hire someone who has a competitive spirit who strives to be a top performer— an entrepreneurial self-starter who requires minimal supervision. You are motivated to find solutions to challenges as they occur. You have a genuine interest in delivering the right solution, to the right client, every single time. You're eager to learn from failures - not just from successes.    

As a Client Success Advisor at Talroo, you will:  

  • Establish and maintain the position of trusted business partner with stakeholders of all levels to close sales and upsells quickly 
  • Conduct ad-hoc analysis to demonstrate account performance and test various scenarios for improved success 
  • Partner with clients to ensure they are accurately measuring success and ROI from Talroo 
  • Conduct online product demonstrations and campaign performance presentations to existing clients 
  • Support the National Account Manager (NAM) by providing data to support effective quarterly business reviews 
  • Monitor and analyze trends within clients and constantly execute on new ways to impress (wow) clients 
  • Foster and grow existing clients to ensure successful product and feature adoption 
  • Identify and analyze trends that can be addressed via product upsell 
  • Provide appropriate product suggestions on a client-by-client basis 
  • Grow existing business consistently at or above goal 
  • Continually seek opportunities for growth to ensure customers are as successful as possible 
  • Maintain a high volume of relevant activity to help nurture relationships 
  • Minimize churn by enlisting all available corporate resources to solve problems and drive results for clients 
  • Develop and execute on a strategic plan to retain and grow existing clients quarter over quarter 
  • Accurately set up client in Talroo system, e.g. pool, source, campaign, pixel 
  • Continually monitor each account within your book and make optimizations (bids, budgets, segmentation and overall ROI) to facilitate best performance and consistent improvement, budget fulfillment and overall client retention quarter over quarter 
  • Continually evolve your sales process through natural drive and curiosity, and by listening to the needs of the market and the experiences of your customers 
  • Resolve technical, product and account issues as they occur 
  • Accurately and consistently document all sales activity in Salesforce 

What we’re looking for in a highly qualified candidate: 

  • At least 1-3 years of strategic sales or account management in tech, advertising, marketing or analytics 
  • Bachelor’s degree preferred, but not required  
  • Open to change in a fast-paced team environment 
  • Creative problem solving (must love data and analytics) 
  • Relentless passion to win 
  • Skilled in Microsoft Office 365 
  • Excellent verbal and written communication, presentation, and interpersonal skills 

Benefits: 

  • Highly competitive salary 
  • Company-paid gym membership 
  • Comprehensive, company-paid health, vision, and dental insurance premiums for you and your dependents 
  • 401(k) retirement plan with 3% employer contribution 
  • Paid company holidays and paid Vacation and Sick Time 
  • Fully-stocked kitchen 
  • Awesome company events 

Talroo is proud to be an Equal Opportunity Employer. Candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. 

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To submit your application, visit https://www.talroo.com/careers/
Apply now
To submit your application, visit https://www.talroo.com/careers/
Apply now
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