Client Success Director at Aceable

| Austin
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ABOUT THIS POSITION

The Client Success Director (CSD) is responsible for managing the day-to-day relationship with Aceable, Inc’s B2B and channel sales partners. We are looking for a passionate Client Relationship Director who will ensure the long-term success of our partners. You will liaise between our partners and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to our partner needs.

You will be responsible for developing and maintaining existing long-term relationships with your portfolio of assigned partners, connecting with key business executives and stakeholders and delivering on defined performance.

What you’ll be doing

  • Support senior leadership in strategic management of partners
  • Operate as the lead point of contact for any and all matters specific to your assigned partners
  • Build and maintain strong internal teams and processes to support specific needs of partners 
  • Build and maintain strong, long-lasting partner relationships
  • Grow annual revenue targets of partners as set forth by senior leadership
  • Develop a trusted advisor relationship with your day-to-day partner contacts
  • Facilitate engagement activities between client resources and internal resources such as the sales organization, implementation team as well as executive leadership
  • Ensure the timely and successful delivery of our solutions according to partner needs and objectives
  • Communicate clearly the progress of scheduled initiatives to internal and external stakeholders
  • Primary project lead for issue resolution from identification to completion
  • Analyze and report on key account metrics
  • Collaborate with your peers to identify opportunities for improvement and learn from other similar partners
  • Proactively oversee, monitor and liaise with partners on transactions and interactions (e.g. integrated data files, contributions, communications, etc.)
  • Coordinate support and communication of partner details and solutions with various internal stakeholders who support your partner (e.g. customer support teams, finance, product etc.) 
  • Coordinate partner communications to Aceable Inc. customers (when applicable) 
  • Coordinate and lead regularly scheduled partner meetings
  • Document and maintain partner solutions

WHAT YOU’LL NEED TO BE SUCCESSFUL 

  • 7+ years of account management or other relevant experience with revenues that exceed $10M+ annually 
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive
  • Track record of maintaining customer accounts through exceptional service
  • Strong project management, analytical and presentation skills (preferably within the education or non-profit sectors)
  • Strong written and verbal communication skills
  • Proven ability to manage multiple projects at a time, while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Strong ability to identify partner need and provide proper rationale for utilizing internal business capabilities to solve the need
  • Self-motivated, and adept at developing internal and external relationships
  • Strong customer service focus, work ethic and attention to detail are critical to success in this position
  • BA/BS degree or equivalent

 BONUS POINTS

  • Experience working with business intelligence/analytics software, such as SQL
  • Experience using Confluence, Slack, JIRA, and Google applications
  • Work experience includes higher education

ABOUT ACEABLE

Aceable is a mobile education platform that focuses on creating affordable, engaging and convenient online courses available across all of your mobile devices. Built by former teachers, NASA engineers, and those passionate about education, the Austin-based team is obsessed with helping people reach life goals and milestones through online certification. 

After launching its first mobile app to provide accredited driver's ed courses, Aceable expanded into real estate education and is quickly becoming one of the leading online real estate schools in Texas. To date, Aceable touts more than 20 million users and counting across all verticals, as it continues to expand adding millions nationwide each year. 

Named by the Austin Business Journal as one of the Best Places to Work in Austin in 2017 & 2018 and winner of the Austin Chamber of Commerce’s Austin A-List for the Hottest Growing Startup in 2017. Aceable fosters a creative and collaborative culture whose overall mission is to impact as many student-lives as possible.


ACEABLE PERKS

  • Join one of Austin's Best Places to Work in 2017 and 2018 
  • Competitive salary and benefits
  • Generous paid time off
  • Passionate, high-achieving teammates excited to help you succeed and learn
  • Our own space on the top floor of a downtown building
  • A team meal every week 
  • Fully stocked drink fridges and snacks + cold brew coffee on tap
  • Company events & other activities (Holiday parties, Happy hours, quarterly volunteering)
  • Transportation stipend
  • Education stipend

At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • Node.JSLanguages
    • ExpressLibraries
    • VueLibraries
    • AngularLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS

Location

There’s plenty to do and see around the office, from eating at delicious food trailers to attending an industry event nearby.

What are Aceable Perks + Benefits

Culture
Volunteer in local community
Aceable provides quarterly volunteer events for our team members. Everything from wrapping books at a local elementary school to volunteering at Austin Pets Alive!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Our game room includes Video Games, Darts.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Diversity Program
Lunch and learns
Aceable hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $500 annually for continuing education.
Customized development tracks
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