Client Success Representative
Your challenge, should you choose to accept:
Adia is seeking a problem solver who excels at building relationships to join our team as a Client Success Representative.
Ultimately, your objective is to contribute to Adia's long-term growth targets by communicating directly with Adia’s clients, offering them superior service, and solving technical problems.
- Contact existing clients via phone and email on a consistent basis
- Use your communication skills to proactively foster and grow relationships with existing clients
- Ensure repeat orders and increase lifetime value for our clients
- Identify client needs and address opportunity areas with our services
- Customize product solutions to increase customer satisfaction
- Monitor and analyze trends to anticipate future client needs
- Collaborate with the Product and Operations teams to identify issues and solutions
- Report to Senior management on sales results
- Stay up-to-date with new products/services and new pricing/payment plans
What you bring to the table:
- 1-2 years’ experience in Account Management, preferably Client Success
- Experience in a high-pressure, fast-paced sales environment
- You are comfortable with (and excel at) communication in all forms, including phone calls and emails
- Experience with CRM software
- Familiarity with Microsoft Office Suite, primarily Excel (analyzing spreadsheets and charts)
- Understanding of sales performance metrics
- Excellent communication and negotiation skills
- You are organized and determined – you have a strong desire to see customers succeed
- You are comfortable with strong KPIs – you thrive off challenges and are not easily discouraged
- You enjoy working in a collaborative team environment
- You are eager to learn, try new things, and develop new skills
Adia is a fast-growing, hard-working, curious organization that strives for improvement every day. We are open and honest, using our big brains to build a great product and not overgrown egos. We’re an early player in the HRtech space and that brings feelings of excitement and purpose to our work. If you’re looking for a place that will help you uncover your best working self and give you hands-on experience in way more than your job title alludes to, we may be the right team for you. We push ourselves and pull each other to be better than we were yesterday.
We have an incredible future ahead of us, and we’d love for you to be a part of our journey toward it.
Still here? Apply now.