About the Company

Astronauts needed for mission.

At the risk of sounding immodest, SecureLink may be the coolest company you’ve never heard of. After 14 years in business, we announced a strategic investment from Vista Equity Partners in 2017. Vista is the leading technology investment firm focusing exclusively on software, data, and technology-enabled compaies. With our  partners, existing customers, products and people, we are excited to launch the company to a higher orbit. 

SecureLink is the leading platform for secure, remote support of enterprise software. Our customers are top tier names in healthcare, gaming, government, retail, legal and other highly-regulated industries.

SecureLink’s world headquarters in West Austin is called the Hill Country Space Ship - a great facility we believe you would be proud to call your workplace.  https://www.securelink.com/about/tourthespaceship/

Position Overview

As an Onboarding Specialist reporting to the Chief Customer Officer, you’ll work with our customers to maximize their SecureLink investment.

Day-to-day responsibilities include:

• Working with SecureLink customers to understand and document their onboarding goals and capabilities
• Relentlessly identifying, researching and contacting these companies our customers want to on-board
• Introducing SecureLink to these companies, answering questions and overcoming common objections
• Scheduling our professional services team with the customer
• Tracking on-boarded companies against plan to ensure customer success
• Following up with on-boarded companies to ensure they have a positive experience, with the additional key goal of generating extended opportunities for SecureLink

Skills & Requirements

The ideal candidate should possess the following qualities:

• 2+ years in a customer service, inside sales, or project coordination position
• A can-do attitude toward the position and understanding of its importance to the company
• Comfort with e-mail, calendars, and other office technologies and a willingness to learn new things. Experience in Salesforce & LinkedIn is a plus
• An unapologetic drive for success, coupled with a willingness to work as hard as it takes to make it happen
• Excellent organization skills -- you’ll be juggling communications with dozens of distinct entities at a time, across multiple engagements
• An innate ability to come across as personable and knowledgeable whether speaking to an executive or a technician
• Excellent writing and phone skills

This is a great opportunity for the right individual to grow their career and have direct input in building an onboarding function from the ground up.

What Else?

Happy and successful SecureLink employees have three attributes that make them “slinky”.  These are 1) excellence at their position, 2) eagerness to grow and improve, and 3) a true sense of responsibility to meaningfully contribute to the company, customers and culture.

If you are just looking for another job, this is not the place for you.  We like to laugh and be around happy, smart, interesting, self-motivated and “slinky” people.  Slackers, grumps and pessimists need not apply.

In addition to a generous benefits package, we serve a full breakfast and lunch to our employees every day from our on-site commercial kitchen run by a great local chef.