Duo Security
Our mission is simple: democratize security by making it easy and effective for everyone to use.
Austin, TX

Customer Solutions Engineer - Duo Security

| Austin

• Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.

Duo’s mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge — transforming the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And that’s why we are the most loved and trusted company in security.

 

What you’ll do…

As a Customer Solutions Engineer, you will partner with our Customer Success Managers to drive time-to-value for Duo customers, specifically by leading technical onboarding engagements.  You will deliver best practices that translate business objectives and requirements into specific recommended configurations, and identify/troubleshoot potential deployment blockers. You must be a strong communicator who comfortably adapts to various customer situations and audiences (from IT administrator to CISO).  You should have relevant experience and background in roles that require direct technical customer interaction, such as Professional Services, Solutions Engineering, or Technical Support. 

 

Your other responsibilities will include:

 

• Effectively managing customer expectations - develop, foster and maintain trusted advisor relationship to establish and maintain technical credibility.

• Develop playbooks to drive scalability through repeatable implementations, using your attention to detail and focus on process efficiency.

• Build technical proficiency across Duo products and supported technical integrations. Present product demos and share knowledge with others through the creation of technical notes and/or end user training materials.

• Conduct virtual and occasional onsite project meetings, trainings and knowledge transfer sessions.

• Develop, foster and maintain effective working relationships across internal Duo Security teams. Collaborate with Engineering and Product Management, advocate customer feature requests and help influence our product roadmap.

• Consistently grow your knowledge of the competitive landscape and industry news. Confidently position Duo and handle objections related to competitive solutions.

 

Skills you have…

• 2+ years experience in a customer facing role as an implementation consultant or technical project manager delivering SaaS-based solutions.

• Bachelor's degree in Computer Science or other technical degree preferred.

• Ability to motivate and guide customers through successful implementation by leveraging strong technical relationships.

• Ability to manage multiple projects and prioritize customer requirements at different stages of the implementation lifecycle.

• Excellent written and oral business communication, and project/time management skills.

 

Technical Skills...

• Familiar with security technologies such as two-factor authentication, identity and access management, PKI, Windows and/or Unix system administration, and virtualization technologies.

• Administrative experience with Active Directory and/or LDAP, configuring domains and trusts, pushing GPO’s.

• Understanding of RADIUS authentication.

• Comfortable with VPN configuration, load balancing concepts and technologies (f5, Netscaler).

• Administrative/configuration experience with SAML/SSO authentication is desirable.

• Confidence administering Microsoft technologies, including Azure, Office 365, Exchange/OWA, ADFS, and server OSes

 

3 Reasons why you should apply…

 

• You are technically inquisitive and derive satisfaction from driving the success of your customers and improving an organization’s security posture - you live for that “a-ha!” moment when their light bulb shines!

• You work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change.

• You love working in a team of smart individuals where everyone brings their ideas to collaborate together on solutions.

 

This job may not be for you if…

• Traveling up to 20% of the time wouldn’t be the best fit with your personal life.

 

• Working for a company in hyper growth, where change is rapid and constant, isn’t something you are comfortable embracing.

• You prefer to work on your own (we are a team that pushes each other and learns together)

 

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo’s achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.And if this role is exciting you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.

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Where we are

Duo's Austin office is located in the heart of downtown.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • CaffeFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • MarvelDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WrikeManagement
    • SalesforceCRM
    • MarketoLead Gen
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What are Duo Security Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

An Insider's view of Duo Security

What does your typical day look like?

I always say I have a typical week, not a typical day. My work weeks are consumed by customer interactions (emails, working sessions, status calls and onsite business reviews), internal knowledge-sharing meetings and laughing with coworkers. However, each day is different and is shaped by customer needs.

Lisa

Senior Customer Success Manager

What are some things you learned at the company?

I have learned directly the value of diverse teams. Demographics, background, skills and seniority diversity blend to form higher performing teams as long as individuals are empathetic and kind to one another. Diversity allows for healthy conflict and understanding which push teams forward.

Blake

Engineering Manager, SRE

Jobs at Duo Security
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