Duo Security
Our mission is simple: democratize security by making it easy and effective for everyone to use.
Austin, TX

Customer Solutions Engineer - Duo Security at Duo Security

| Austin
Sorry, this job was removed at 6:59 p.m. (CST) on Monday, June 8, 2020
Find out who's hiring in Austin.
See all Sales jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

• Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.

Duo’s mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge — transforming the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And that’s why we are the most loved and trusted company in security.

 

What you’ll do…

As a Customer Solutions Engineer, you will partner with our Customer Success Managers to drive time-to-value for Duo customers, specifically by leading technical onboarding engagements.  You will deliver best practices that translate business objectives and requirements into specific recommended configurations, and identify/troubleshoot potential deployment blockers. You must be a strong communicator who comfortably adapts to various customer situations and audiences (from IT administrator to CISO).  You should have relevant experience and background in roles that require direct technical customer interaction, such as Professional Services, Solutions Engineering, or Technical Support. 

 

Your other responsibilities will include:

 

• Effectively managing customer expectations - develop, foster and maintain trusted advisor relationship to establish and maintain technical credibility.

• Develop playbooks to drive scalability through repeatable implementations, using your attention to detail and focus on process efficiency.

• Build technical proficiency across Duo products and supported technical integrations. Present product demos and share knowledge with others through the creation of technical notes and/or end user training materials.

• Conduct virtual and occasional onsite project meetings, trainings and knowledge transfer sessions.

• Develop, foster and maintain effective working relationships across internal Duo Security teams. Collaborate with Engineering and Product Management, advocate customer feature requests and help influence our product roadmap.

• Consistently grow your knowledge of the competitive landscape and industry news. Confidently position Duo and handle objections related to competitive solutions.

 

Skills you have…

• 2+ years experience in a customer facing role as an implementation consultant or technical project manager delivering SaaS-based solutions.

• Bachelor's degree in Computer Science or other technical degree preferred.

• Ability to motivate and guide customers through successful implementation by leveraging strong technical relationships.

• Ability to manage multiple projects and prioritize customer requirements at different stages of the implementation lifecycle.

• Excellent written and oral business communication, and project/time management skills.

 

Technical Skills...

• Familiar with security technologies such as two-factor authentication, identity and access management, PKI, Windows and/or Unix system administration, and virtualization technologies.

• Administrative experience with Active Directory and/or LDAP, configuring domains and trusts, pushing GPO’s.

• Understanding of RADIUS authentication.

• Comfortable with VPN configuration, load balancing concepts and technologies (f5, Netscaler).

• Administrative/configuration experience with SAML/SSO authentication is desirable.

• Confidence administering Microsoft technologies, including Azure, Office 365, Exchange/OWA, ADFS, and server OSes

 

3 Reasons why you should apply…

 

• You are technically inquisitive and derive satisfaction from driving the success of your customers and improving an organization’s security posture - you live for that “a-ha!” moment when their light bulb shines!

• You work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change.

• You love working in a team of smart individuals where everyone brings their ideas to collaborate together on solutions.

 

This job may not be for you if…

• Traveling up to 20% of the time wouldn’t be the best fit with your personal life.

 

• Working for a company in hyper growth, where change is rapid and constant, isn’t something you are comfortable embracing.

• You prefer to work on your own (we are a team that pushes each other and learns together)

 

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo’s achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.And if this role is exciting you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.

See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

Duo's Austin office is located in the heart of downtown.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • CaffeFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • MarvelDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WrikeManagement
    • SalesforceCRM
    • MarketoLead Gen
Previous
Next

What are Duo Security Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

An Insider's view of Duo Security

What does your typical day look like?

I always say I have a typical week, not a typical day. My work weeks are consumed by customer interactions (emails, working sessions, status calls and onsite business reviews), internal knowledge-sharing meetings and laughing with coworkers. However, each day is different and is shaped by customer needs.

Lisa

Senior Customer Success Manager

What are some things you learned at the company?

I have learned directly the value of diverse teams. Demographics, background, skills and seniority diversity blend to form higher performing teams as long as individuals are empathetic and kind to one another. Diversity allows for healthy conflict and understanding which push teams forward.

Blake

Engineering Manager, SRE

Jobs at Duo Security
6

All Jobs
All Jobs
Data + Analytics
Dev + Engineer
Sales
Tap to close

Application Engineer, Windows Systems Administrator - Duo Security

Duo Security
Austin
2 days ago
+41
Your time will be split 51/49.  Primarily focused on assisting with (and improving upon) support escalations and customer issues that may be server or application configuration, proxy, network, or other non-application-layer related issues to keep our other engineers focused on building features and fixes for our products; with a secondary focus on writing scripts to automate these environments and validate our product functionality works across a wide variety of customer applications and software versions in complex multi-OS Microsoft environments. You will work in an environment where continuous integration is in place, automated testing is run against every build, and infrastructure and configuration of environments is automated. 

Software Engineer, Mac - Duo Security

Duo Security
Austin
2 days ago
+41
As a Software Engineer on the Local Auth Engineering Team focused on Mac you’ll work within a team of professionals with a shared goal to democratize security. We strive to make security simple to understand and easy to use in our Mac integrations.   We expect that you are willing to learn and also teach. Our engineers, at all levels, lead projects and initiatives and bring our teams along with them. We value inclusion, empower autonomous thinking, and emphasize software craftsmanship. We live our values within a development culture of collaboration, testing, CI/CD, data-driven decisions, and mentorship. We prioritize team success highest and tend to swarm on sprint work to meet our shared goals.

Sr Software Engineer, Passwordless Authentication Team - Duo Security

Duo Security
Austin
5 days ago
+41
As a Software Engineer on the Passwordless Authentication team you’ll be joining the engineers who take Duo’s passwordless solution to market. Your team aims to remove passwords from the equation around access management. We strive to make security simple to understand and easy to use. As a leading Multi-Factor Authentication provider, Duo is positioned to leverage our existing access and device trust policies to protect passwordless logins and help organizations realize true Passwordless MFA. Help us to evolve the authentication experience in software that is relied on to protect consumer, enterprise, federal, and multinational customers.

MSP Channel Specialist- Duo Security

Duo Security
Austin
5 days ago
+41
As a MSP Specialist at Duo you will identify upsell opportunities and opportunities for further partner enablement, while enabling our team to deliver an excellent response time to our MSPs. You will interact with our MSP Partners on a daily basis and will help ensure they are enabled to deploy Duo to their customers while identifying strategic engagement opportunity. Don’t worry though, we’re not hanging you out there to dry without support. We have tons of tools and training that will help set you up for success and keep you there, including: Sales Boot Camp, ongoing product training, lunch with our labs team (i.e. security experts), shadowing opportunities, and a stellar group that will cheer you on, all the way up to our CEO!

Sales Enablement Manager-Duo Security

Duo Security
Austin
2 weeks ago
+41
The Sales Enablement Manager will partner closely with the Sales Enablement & Productivity Leader to manage our initial sales onboarding bootcamp and content for new sales hires globally, as well as support enablement efforts for existing reps. You’ll continually evolve and develop the existing sales onboarding and sales methodology at Duo as we further integrate into Cisco’s sales organization. To achieve this, you’ll need to forge dynamic relationships across the organization and work closely with them. You must be able to thrive in an innovative and fast-paced environment to get the job done in an organized and strategic-focused manner.

Provisioning and Fulfillment Analyst - Duo Security

Duo Security
Austin
2 weeks ago
+41
A Provisioning & Fulfillment Analyst serves as a core business partner within the Customer Success and Support organization focused on the analysis and execution of data from multiple sources to ensure accurate software license provisioning and hard token fulfillment, resulting in clean revenue recognition and reporting. While also playing a role in the development of scalable solutions to position Duo for growth and scale. Provisioning and Fulfillment provides world-class support to our customers through collaboration across the organization. Our team promotes a dynamic culture, fostering personal growth and career development.