Who we are

Together we build for the future by designing simple solutions for complex problems. And that's why we're the most loved and trusted name in security.
What we do

Duo Security, now part of Cisco, is the top tier multi-factor authentication (MFA) and secure access provider.
With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud.
We modernize security by making it easy and effective for everyone. We're transforming security from the ground up by solving the world's most pressing geopolitical challenge - safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges.
We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not cultural fit, and recognize that diversity in background and thought are essential to building high-impact teams.
We invest in growth and learning opportunities and encourage our people to never stop learning. We develop collaboration and believe in being recognized (and rewarded!) for hard work. We champion a healthy work-life balance. We're more thoughtful than necessary.
Job Duties and Responsibilities

• Developing and implementing tailored strategies that provide continued value to the customer, ensuring renewals and driving long-term account growth
• Driving seamless onboarding processes and working cross-functionally with our support and services team to proactively lead successful deployments
• Effectively handle customer expectations about our features, functionality and limitations
• Being a professional in all things Duo by developing technical proficiencies with both Duo products and supported technical integrations with third-party applications. Author technical notes and training material to share your knowledge.
• Conducting virtual (and eventually onsite) product roadmap presentations and business reviews.
• Partner with multi-functional teams for process improvement.
• Consistently grow your knowledge of the broader security landscape and expertly position Duo by handling objections related to driven solutions.
• Act as a technical resource to other teammates
• Independently handling customer deployment roadblocks and objections, leading technical conversations, and working across multiple business units to deliver solutions.
• Continuously learning about product features and functionality, providing recommendations based on customer's infrastructure and use cases.

Demonstrating thought leadership and helping evangelize new ideas, strategies, and concepts with team members, other internal teams, and customers
Providing leadership through one-on-one relationships, team interactions, and special projects. Takes initiative to help individuals and the team as a whole.
Who you are

• You can demonstrate active listening, synthesize information, effectively communicate, and present with confidence and appreciation to varied internal and customer stakeholders while dynamically adapting style & content to a broad range of customer audiences (e.g., from IT staff to CISO) and internal audiences (e.g., from team members to senior management). You can connect abstract technical concepts to real world environments.

Technical

• You can guide implementation, integration, and deployment of technical solutions in customer's environment. Has expertise with more than one technology, such as networking (VPN, firewalls, load balancing), Microsoft administration (Azure, Office 365, Exchange/OWA, ADFS), authentication workflows (RADIUS, LDAP) and/or SAML/SSO.
• You can proactively collaborate with multiple internal and customer stakeholders to find opportunities, address complicated situations, support customers through incident response situations.
• You understand Duo's core security positioning and can speak to how Duo compares to competitors in the security landscape. You can translate customer sentiment to internal teams as feature requests and customer concerns, and appropriately advocate for strategic product decisions.
• You possess self-awareness, show appreciation & discernment in exciting situations, own accountability for responsibilities & commitments. You are able to provide, receive, consider, and incorporate measurable feedback to/from your peers and leadership.
• You are a power user and strong adopter of internal tools and standardized processes. You can effectively prioritize concurrent, highly-complex projects to run and deliver on customer and internal expectations.
• You can develop and execute strategies for customer portfolio, including customer engagement, risk identification & mitigation, product adoption, customer expansions, and product upgrades. You can creatively solve technical problems that tie to the larger customer strategy.
• You Proactively supply to a positive environment that values people and work, openly share problems and successes, and work across teams to help refine processes and achieve goals. You take ownership for your own actions and recognize mistakes as learning opportunities.

Qualifications

• Bachelor's degree in Computer Science or other technical degree preferred.
• Ability to empower and lead customers from project planning through successful implementation by maximizing strong technical relationships.
• Ability to handle and prioritize multiple customers and project requirements during different stages of the implementation lifecycle.
• Excellent written and oral business communication, and project/time leadership skills.
• Comfortable working in large complex Enterprise environments, and ability to assess/diagnose sophisticated network and authentication workflow issues.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy.