Customer Success Engineer

| Remote
Coder is a remote-first company, with our home base in Austin, TX.
Our Customer Success team is looking for a Customer Success Engineer to work cross-functionally to support Coder’s largest and most complex customers. The CSE will lead the adoption and expansion of Coder within an assigned customer base. The CSE will leverage their extended team to guide customers through the strategic and technical facets of their software development transformation journey.
As a CSE, you will regularly engage with diverse stakeholders and decision-makers within the customer and partner ecosystems to drive a world-class experience. This role requires hands on technical experience using containerization technology such as kubernetes and docker. This position is an excellent opportunity for someone who has a background in software development, pre/post-sales implementation/ support experience, and enjoys the fast pace of a startup. 

You Will:

  • Manage the customer lifecycle for an assigned number of accounts. You will need to build relationships with them and regularly engage by presenting product roadmaps and executive briefings, running QBRs, managing escalations, and conducting regular status calls.
  • Work with assigned accounts nationally from Fortune 500 enterprise accounts to Government accounts, conducting high-level demonstrations of Coder Enterprise.
  • Respond to technical concerns and problems, ensuring smooth implementation and launch. 
  • Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts.
  • Document technical requirements, schedules and client interactions. 
  • Conduct meetings via video calls or on site nationwide.
  • Engage with the product team to guide customer requests and define our roadmap.

You may be a fit for the role if you:

  • Have experience working with technical cloud product implementations, preferably developer tools.
  • 3+ years Experience working with Stakeholders.
  • 3+ years Customer facing experience.
  • Passion for building long term solutions to technical problems
  • Ability to deliver Admin and End-user training
  • Extremely organized and able to juggle several accounts, customers, etc at once.
  • Experience with containerization technologies such as Docker and Kubernetes.

Bonus points if you have:

  • Software development experience or degree in Computer Science.
  • 3+ years as a CSE or Technical Account Manager for a similar product.

If you do not meet the above criteria, but still believe that you can deliver results, please write a brief description detailing how you intend to do that.
What Makes Coder Different?
Coder is an engineering-first organization. Our product is built by engineers, for engineers. We’re committed to building an organization and product optimized for engineering happiness. You can expect a fast-paced workflow and minimal meetings.
 
Our basic requirements for employment are:
- A passion for your craft
- A desire to be successful
 
Core Values
Humanity:
Humanity is the ability to make your peers and partners happy to work with you. This includes being social and open with your coworkers and building deep trusts. In a remote company you don't get this for free, you have to intentionally work for it.
Efficiency:
Efficiency is the tendency to optimize your time:output. It is linked with workflow-obsession and maximal utilization of tools.
 
Feedback:
Feedback is the tendency to seek external validation. That means measuring over assuming. This is linked with reduced cycle times and iterative approaches.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Next.jsFrameworks
    • PostgreSQLDatabases

Location

Coder HQ is located in the heart of downtown Austin at the beautiful Frost Tower on Congress Avenue.

An Insider's view of Coder

What’s the vibe like in the office?

The Coder team is proud of our software and our office vibe reflects that. You'll see people hard at work while jamming to their favorite playlists and brainstorming in huddle rooms. Everyone's voice matters at Coder, so the company founders and executives can be found coding and collaborating alongside the team on the open floor.

Allison Harper

Sales Development Representative

What's the biggest problem your team is solving?

Remote development has historically been viewed as a subpar alternative to local development. At Coder our goal is to make your remote development workflow indistinguishable from your local workflow, providing you all the benefits of the Cloud without having to give up the tools you love to use in your day-to-day.

Jon Ayers

Senior Software Engineer

How does the company support your career growth?

Coder wants every team member to be world-class at what they do. One of my favorite perks is the accrued $50/month education budget we each receive. I've taken classes on illustration, design, and hostage negotiation.

Clint Kadera

Head of Design

How do you collaborate with other teams in the company?

We're very collaborative here at Coder. Whether we're knocking out a blog via Google Docs and Slack, or jumping in a conference room to whiteboard the solution to a problem, collaboration is at the forefront of how we operate.

Zach McNelis

VP of Customer Success

What are Coder Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per week.
Parking
We offer employees Free on-site garage parking.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Promote from within
Continuing Education stipend
Online course subscriptions available
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