Sr. Solution Architect, Customer Success
The Sr. Solution Architect, Customer Success is responsible for promoting SailPoint's products and services, and supporting our community of customers and partners. This role will help support Customer Success Delivery by serving as a trusted strategic advisor for customers and partners, answering technical questions, and driving adoption of our implementation best practices. The Sr. Solution Architect will communicate effectively in order to engage in conversations via internal and external platforms, as well as contributing high quality technical content. This role will serve as a technical liaison between Customer Success Management and all other internal departments, and more specifically represent the voice of the customer to the Product and Engineering teams.
Primary Responsibilities:
- Supporting Customer Success Managers by serving as a trusted advisor during customer engagements and answering technical questions
- Advising executive customer stakeholders on IAM and IGA program roadmaps, as well as long-term and ongoing access modeling and application onboarding efforts
- Attending customer Executive Business Reviews to analyze their utilization and adoption of SailPoint products and services, and suggest areas of opportunity or improvement
- Educating customers, partners, and internal staff on how SailPoint products, services, and related technologies can help meet business needs and objectives
Secondary Contributions:
- Generating technical content to drive adoption, ease barriers to entry, increase likelihood of success, and promote best practices
- Enabling and driving innovation by analyzing and proposing improvements to products, services, integrations, and processes
Coverage Areas:
- Primary: AMS
- Secondary: EMEA and APAC
Requirements:
- 5+ years of experience in IAM and/or IGA, or related Identity security fields
- Implementation experience with SailPoint software and services (multiple platforms/products are a plus)
- Bachelor's degree or equivalent work experience (identity security industry certifications are a plus)
- Strong customer facing skills (executive presence, writing skills, phone skills), demonstrating a highly professional demeanor
- Strong consulting skills and ability to gather and analyze information and produce strategic insights into customer's organizational and technical challenges
- Ability to communicate technical details to a non-technical audience, and ability to foster credibility with a technical audience
- Highly organized and able to prioritize and process a number of tasks concurrently
- Self-motivated, strong work ethic, creative, customer-centric personality
Travel:
- Estimated from 10% to 25% (when/if business travel resumes), but not necessarily required
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.