Customer Success Manager, Emerging at Procore Technologies

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Job Description

Procore is expanding our Customer Success team! We are hiring a Customer Success Manager (CSM) to our Emerging team to manage client training and onboarding, drive client adoption, manage business processes, build long-lasting partnerships and build Procore's business. This role is a balance of independent work within a highly collaborative team. The team you work within will own a shared book of business where you will develop multiple new accounts at a time as well as manage relationships of long-time customers, partnering with Account Executives, Product, and other Customer Success team members as your clients join and grow with Procore. This is not a sales position.

Our Customers Success team members will be given the opportunity to contribute to a growing team. CSMs will work with Emerging/SMB clients to plan roll-out strategies then execute the implementation and onboarding of new accounts while also maintaining and growing existing customer relationships. Team members will partner with Procore's Account Executive team to identify expansion opportunities and drive towards Procore's ultimate goal: Negative Net Churn! Travel is required (5-10%) to client sites, industry events, other Procore offices, and more!

Procore Customer Success Managers on our emerging team are responsible for post-sales implementation success & long-term adoption of a shared book of business. The job requires a deep understanding of Procore's vertical to successfully drive value to a rapidly expanding book of business.

What you'll do:

  • Working as a team, create Procore experts and evangelists throughout our client's journey, from implementation to renewal

  • Help lead new clients through a successful implementation that focuses on time-to-fast value and provide ongoing success for our tenured clients through both reactive and proactive activities

  • Provide the highest level of service and support to Procore's clients through diligent communication

  • Communicate with fellow team members (mentoring and asking questions) via instant messaging, email, phone, and face to face meetings

  • Collaborate with all levels of the Procore organization to develop best practices, connect clients with Product Managers and Marketing to further client success and Procore's evolution as a market leader

  • Complete immersion and mastery of Procore's product offerings, business model, services, emerging technologies, and Customer Success best practices

What we're looking for:

Tech industry sophomores looking for a new challenge:

  • Previously managed implementation of SaaS software platforms including onboarding, training, and new client relationships and/or managed clients and end-users at a SaaS software company that included responsibilities of software training, building new client relationships, and driving user adoption

  • Understanding of complex web and mobile applications utilized for documentation management, project management, or similar

Construction pros looking to transition into a fast-paced software company:

  • Experience in a project administration or management role within the construction industry, including Project Engineer, Project Manager, Assistant Project Manager, and Project Administrator

  • Procore platform users (highly preferred, not required)

  • Must be technology evangelists and promoters of modernizing the Construction industry

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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