Role Description

As a Customer Success Manager, you will be supporting post-sale customer deployment, education and training. You will play an integral role in our customer’s journey with Dropbox -helping them to realise the value from their investment with Dropbox. This will give you opportunity to have a meaningful impact with a diverse group of customers.  You will also support Dropbox business objectives including driving customer retention and growth.  We are a collaborative, customer oriented team, we are ‘worthy of trust’ and we are strong advocates for our customers.

Responsibilities

• Support post-sale customer deployment usage and adoption of Dropbox, HelloSign, ATCC and other products as they are added to our portfolio of solutions for customers.
• Responsible for customer engagement to drive education and training about their DBX solutions and products to support implementation, usage, adoption and integration into business workflows
• Drive an increase in recognized value with each customer and improved support for DBX throughout the users
• Collaborate with Account Managers, Technical Solutions and others to ensure renewal for key accounts by driving account health and business expansion
• Make every potential Dropbox customer happy with every interaction, being an ambassador for Dropbox and our unique culture at every opportunity
• Develop a thorough understanding of Dropbox products and roadmap
• Connect our Product Managers and Engineering teams with customers

Requirements

• Customer Success or similar experience with a demonstrated track record of success 
• A technical aptitude with experience in communicating effectively at all levels
• Customer Oriented Problem Solving & Analytical mindset 
• Collaborative and Highly Engaged approach
• A strong commercial acumen
• Self starter approach with prior experience with complex scenarios, cross-functional partnership execution across sales, , , support and engineering
• Familiarity with sales cycles 
• Ability to contribute to building new processes and systems
• Prior experience with CRM systems 
• Strong analytical and quantitative capabilities including comfort with basic modeling
• Preferred Experience within the Geographic coverage that include the EMEA countries
• Language requirement: Fluency in English is a requirement.  Fluency in another European Language would be a distinct advantage (French or German or Spanish or Italian or Nordic)
• Bachelors Degree or equivalent experience required