Customer Success Manager, GetDone

| Austin
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Rex is seeking a Customer Success Manager who can play a key role in scaling our customer base and identifying new revenue opportunities within existing accounts


Key attributes:

  • 3+ years of Customer Success experience in a high growth company
  • Naturally possess a high level of compassion and seek to learn  the needs of customers
  • Experience in Negotiating contracts (up-sell/renewals)
  • Experience with HubSpot (preferred)


Things to do:

  • Onboard customers to ensure our service is successful from the first job onwards
  • Manage a book of existing business focusing on renewals and upselling
  • Establish feedback channels to share product requirements requested by customers
  • Anticipate issues and find opportunities to replicate and systematize solutions


Before you apply, review these resources to better understand our culture and mission:

  • Peter Rex writing in WSJ about moving Rex from Seattle to Austin
  • Peter Rex on Fox Business
  • Peter Rex on Bloomberg Radio



Our compensation and benefits package is designed to reward long-term career growth.Your total compensation can and should grow as you progress with the company.  We evaluate performance and provide direct feedback to all teammates throughout the year, and ensure that compensation matches the role and performance. In addition, we offer the following:

  • Coaching and stretch assignments that will test your limits
  • Competitive salary and equity awards
  • Discounted rent at any properties owned by ResProp Management
  • Medical, dental, and vision benefits
  • 401(k) retirement plan
  • Work from office culture


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Location

We are located near Pennybacker Bridge on 360 overlooking the Colorado River and Austin Country Club. Our office has great views of the Westlake area with a decent number of restaurants within a 10 minute drive.

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