Khoros
Khoros powers the digital customer experience for the world's leading brands.
Austin, TX

Customer Success Manager II

| Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Overview
At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.
We are looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of our rapidly growing customer base. In this role, you will be the key point of contact for our customers, developing and sustaining strategic relationships with a portfolio of top-tier enterprise customers, and responsible for driving success and adoption throughout all aspects of the customer's journey.
Our Customer Success team is founded on the core tenet that customers who are successful will sustain and expand their business with us over time. The key to achieving this success is effective adoption of our products across a customer's organization, technical success and aptitude, high impact results that align to a customer's business objectives, a strong support system and continuous strategic and relationship alignment.
The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations - creating deep relationships and fostering brand loyalty and advocacy.
The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.
#LI-Remote
Responsibilities
Effective adoption:
  • Understand the customers' journey and maturity model for each solution and in the role of social media management
  • Build shared Success Plans and provide valuable insights, thoughtful recommendations and product expertise to our customers on a regular basis
  • Empower our customers to be internal ambassadors for our products and services and drive growth across the organization

Business value realization:
  • Understand and articulate the customer's executive priorities and defined initiatives where our products and services can have an impact
  • Quantify and describe the business value created by the customer's use of our products, at present and at full potential
  • Work with customers to identify specific metrics of success; track and communicate progress on an ongoing basis and during key moments in time (i.e. Quarterly Business Reviews)
  • Exercise strategic and creative problem solving to provide best practices, innovative solutions and drive end-user adoption
  • Build customer advocacy by providing our customers with a platform for showcasing their success (i.e. Webinar participation, Event speaking opportunities, case study participation, etc.)
  • Drive customer relationships that build advocacy in the form of indirect revenue growth (i.e., sales references, industry analyst references, software reviews, NPS, etc.)

Operational excellence:
  • Work as facilitator, strategist and guide to our products and services for an assigned portfolio of enterprise customers
  • Serve as the main point of contact, leading regular status calls, ongoing communications and strategic discussions tailored to an executive audience
  • Lead internal and external account planning; motivated by seeing customers grow
  • Present new opportunities, services opportunities and high-level roadmap vision to customers
  • Leverage technology and internal tools to identify potential risk and address escalations and issues as needed
  • Partner with internal teams to share customer feedback and ensure delivery of all commitments and projects

Qualifications
  • 5+ years account management experience in customer-facing role; strategy development and SaaS experience preferred
  • Demonstrable knowledge of social media platforms in a business context
  • Passion and aptitude for technology and business transformation
  • Excellent presentation, written and verbal skills
  • Strong organizational, time-management and prioritization skills
  • Creative self-starter; originates and drives constant improvement
  • Keen analytical skills and ability to gauge and anticipate trends using data
  • Thrives in a fast-paced startup environment
  • Positive attitude and strong work ethic
  • Aptitude for developing and nurturing positive relationships
  • BA/BS degree preferred

This role is budgeted in the $77 - 82K range (base salary). Salary will ultimately be based on a candidate's experience and external market factors.
See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen
Previous
Next

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. That’s why we offer comprehensive benefits, so they can take care of themselves, their families, and also lead a healthy work-life balance. This includes competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

Khoros Careers In Austin
42

All Jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
Tap to close

Senior Events Marketing Manager

Khoros
Austin
1 day ago
+68
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.Khoros is seeking a strategic, ambitious, and motivated Sr. Event Marketing Manager. The main focus of this

Technical Account Manager

Khoros
Remote
1 day ago
+68
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for

Quality Engineer III

Khoros
Remote
6 days ago
+68
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa. The Khoros engagement platform comprises Online Community, Social Media Management, and Messaging products for

Implementation Advisor

Khoros
Remote
1 week ago
+68
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for

Director of Marketing Operations

Khoros
Austin
1 week ago
+68
Overview Khoros is looking for a Director of Marketing Operations to lead the marketing operations team, managing the performance and optimization of the marketing department's effectiveness with a consultative, data-driven approach informed by industry best practices. You will report to the CMO and focus on the strategic development, continuous improvement, and ongoing success of marketing programming and delivery. As the owner of the marketing

Sales Development Representative

Khoros
Remote
1 week ago
+68
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with companies like Samsung, HP, Sony and Visa. We are looking for a stellar Sales Development Representative to help attract enterprise customers to the

Digital Strategist

Khoros
Remote
1 week ago
+68
Overview Khoros Strategic Services is looking for passionate and innovative thinkers ready to bring the power of human connection into every interaction. We are looking for a Digital Strategist to help manage and support some of our largest customers in the retail, tech and pharmaceutical spaces. This individual will be responsible for providing Khoros customers with specialized expertise and support for long-term social and digital strategies

Benefits Administrator

Khoros
Remote
1 week ago
+68
Overview Khoros is seeking a Benefits Administrator (Talent Experience Partner), to conduct global benefits administration including compliance, vendor management, benefits strategy and communications while creating a meaningful benefit program experience for our employees. Consistently recognized as a Top Place to Work, Khoros enables some of the world's best brands to create customers for life through its industry-leading Online Community,

Sales Enablement Specialist

Khoros
Remote
1 week ago
+68
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with companies like Samsung, HP, Sony and Visa.The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for

Associate Sales Representative

Khoros
Remote
1 week ago
+68
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. As an Associate Sales Representative (ASR) , you will work closely with some of Khoros' most strategic target

Social Media Coordinator

Khoros
Remote
1 week ago
+68
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.Khoros is seeking a Social Media Coordinator to add to our growing professional services team. The ideal candidate

Part Time Social Media Coordinator

Khoros
Remote
1 week ago
+68
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.Khoros is seeking a Part Time Social Media Coordinator to add to our growing professional services team. Ideal

Senior Account Executive

Khoros
Remote
1 week ago
+68
Overview Khoros is a leading platform for digital-first customer engagement. With more than 20 years of experience, we're a global leader revolutionizing CX with top-notch software and strategic services for digital care, messaging, chat, social marketing, and online communities. Our diverse and driven team obsesses about the customer experience and we're passionate about helping the world's biggest brands, like Samsung, HP, Sony and Visa,

Manager, Talent Acquisition

Khoros
Remote
1 week ago
+68
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for

Vice President, Global Talent Acquisition

Khoros
Remote
1 week ago
+68
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for

Talent Acquisition Partner

Khoros
Remote
1 week ago
+68
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.Khoros is now seeking a mid-level recruiter to help us discover and enable the next generation of Talent at Khoros

Regional Director, Sales

Khoros
Remote
1 week ago
+68
Overview Khoros is a leading platform for digital-first customer engagement. With more than 20 years of experience, we're a global leader revolutionizing CX with top-notch software and strategic services for digital care, messaging, chat, social marketing, and online communities. Our diverse and driven team obsesses about the customer experience and we're passionate about helping the world's biggest brands, like Samsung, HP, Sony and Visa,

Customer Account Executive

Khoros
Remote
1 week ago
+68
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for

Project Manager

Khoros
Remote
1 week ago
+68
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for

Talent Acquisition Partner, GTM

Khoros
Remote
1 week ago
+68
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. Khoros is now seeking a Sales Recruiter to help us discover and enable the next generation of Sales Talent at

HR Business Partner

Khoros
Remote
1 week ago
Overview Khoros is seeking a strategic HR Business Partner (Talent Engagement Partner), to work alongside Khoros' leaders in crafting and delivering HR programs and activities to Khoros' global workforce. Consistently recognized as a Top Place to Work, Khoros enables some of the world's best brands to create customers for life through its industry-leading Online Community, Social Media Management and Messaging products. At Khoros, our passion

Professional Services Engineer

Khoros
Remote
2 weeks ago
Overview Professional Services Engineer , Professional Services, Care & Marketing Locations: Austin preferred, Remote Who are we looking for? As a Professional Services Engineer, you will become an expert with Khoros' Care and Marketing products, and with implementing customizations and integrations for our customers using Khoros platform APIs. You will define and document best practices to ensure repeatability. You will also work directly

Senior Sales Development Representative

Khoros
Remote
2 weeks ago
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with companies like Samsung, HP, Sony and Visa. We are looking for a stellar Customer Sales Development Representative to help attract enterprise customers to

Associate Director of Product Marketing

Khoros
Austin
2 weeks ago
Overview Who we are:Khoros is a leading platform for digital-first customer engagement. With more than 20 years of experience, we're a global leader revolutionizing digital customer service, messaging, chat, social, and online communities by embedding the power of human connection into every interaction. Our diverse and driven team obsesses about the customer experience and we're passionate about helping the world's biggest brands, like HP, Sony

Senior Software Engineer

Khoros
Remote
2 weeks ago
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for

Engineering Manager

Khoros
Remote
2 weeks ago
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for

Senior Product Owner

Khoros
Remote
2 weeks ago
Overview At Khoros, our passion is to help the world's best brands create customers for life. Our vision is to be the single engagement platform connecting brands and their customers by connecting brand teams, knowledge, data, and systems at scale by connecting the best of human expertise and AI. ROLE Product at Khoros is empowered to solve hard problems to serve our customers, in ways that meet the needs of the business. The Senior Product

Senior Customer Account Executive

Khoros
Remote
2 weeks ago
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. As a Senior Customer Account Executive , you will be responsible for driving upsells and cross-sells by

Customer Success Manager II

Khoros
Austin
2 weeks ago
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. We are looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of

Application Engineer

Khoros
Austin
2 weeks ago
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for

UX Design Strategist

Khoros
Remote
2 weeks ago
Overview At Khoros, we provide a software platform that allows for almost endless possibilities in User Experience. As a User Experience (UX) Strategist, you are an expert in design thinking, customer-facing design, and executive-level consulting (including conducting discovery sessions and public speaking). You are also an excellent collaborator and have worked closely with Sales, Project Managers and Technical Leads on the requirements and

Staff Software Engineer

Khoros
Remote
2 weeks ago
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for

Talent Acquisition Sourcer and Coordinator

Khoros
Remote
2 weeks ago
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best-in-class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa. Khoros is now seeking a Talent Acquisition Sourcer and Coordinator to source, attract, and hire talent with

Business Workforce Manager

Khoros
Remote
2 weeks ago
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success.Khoros is seeking a Business Workforce Manager to add to our growing professional services team. The Business Workforce Manager plays a vital role on the operations team within Khoros Strategic Services, which governs all capacity planning, staffing & resourcing, hiring and

Technical Consultant, Front-End Development

Khoros
Remote
3 weeks ago
Overview About Khoros: At Khoros, our passion is to help the world's best brands create customers for life. Our vision is to be the single engagement platform connecting brands and their customers by connecting brand teams, knowledge, data, and systems at scale by connecting the best of human expertise and AI. Role: As a Senior Technical Consultant within our Professional Services team, you are essential to our customers' success by designing

Customer Success Manager

Khoros
Remote
3 weeks ago
Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. We are looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of

Principal Software Engineer

Khoros
Remote
2 days ago
Overview Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.The Khoros engagement platform comprises Online Community, Social Media Management and Messaging

Deal Desk Analyst (East Coast)

Khoros
Remote
2 days ago
Overview Khoros's Pricing and Contracts Office primary responsibility is driving complex commercial contracts to closure by providing the Go-to-Market teams (Sales, Services, Renewals) with business process & policy insights as well as strategic and operational support. The team sits within Finance Operations, in the office of the CFO. As a member of the Pricing and Contracts Office, you will have the opportunity to learn about and contribute to

HR Business Partner

Khoros
Austin
3 months ago
Overview Khoros is now seeking a strategic HR Business Partner (Talent Engagement Partner), to work alongside Khoros’ leaders in crafting and delivering HR programs and activities to Khoros’ global workforce.  Consistently recognized as a Top Place to Work, Khoros enables some of the world’s best brands to create customers for life through its industry-leading Online Community, Social Media Management and Messaging products. At Khoros, our

Associate Solutions Consultant

Khoros
Austin
7 months ago
Overview At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa. The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for

Senior Technical Writer - Content Designer

Khoros
Austin
10 months ago
The Senior Content Designer is responsible for the development and curation of technical content for our products and support knowledge base articles, as well as leading significant projects for the Product Content Experience team. You will document new products and features from scratch, as well as edit and reorganize existing content. This role functions as a product subject matter expert, customer advocate, and content specialist. Senior Content Designers contribute to larger projects and conversations around process improvement, operational efficiency, and the creation of a world-class customer experience while balancing the daily demands of document creation in support of an agile product roadmap and robust existing catalogue of material.

Part Time Associate Analyst

Khoros
Remote
1 year ago
Khoros is looking for a Part-Time Associate Analyst to join our fast-growing Social Strategy Team. The Strategy Team’s mission is to drive revenue growth and improve customer retention through strategic client engagements that showcase the platform’s capabilities and help customers connect with the people they care about most. The Associate Analyst will be primarily responsible for collecting and analyzing data gathered via social performance metrics and social listening. This role will be managing social insights projects from beginning to end, spanning project kickoff, research design, analysis and report design. Familiarity with the development of Boolean queries and experience analyzing social data is a must.