Rev.com is looking for an energetic and ambitious Customer Success Manager (CSM) to drive revenue from a portfolio of enterprise accounts.

 Today, we have grassroots-level adoption at the top companies in the world, e.g., CNN, Facebook, Viacom. The CSM’s mandate is to foster these relationships and make Rev their preferred transcription and closed caption vendor.

You will report to our VP Sales and will be accountable for increasing revenue and total users from your portfolio of accounts. As you prove the success, we will expand the team, and you will be their manager. For the right candidate, this is a career-defining opportunity to join a high growth tech startup and build a team from the ground up.

Responsibilities

• Manage a portfolio of top-tier enterprise accounts - oversee adoption and use of Rev’s transcription and closed caption services
• Identify and grow opportunities - navigate internal stakeholders to become their vendor of choice and enter new business units
• Serve as a Rev subject matter expert - be able to talk fluently about our services and their fit for the customer’s needs
• Become the voice of the customer - collect feedback to drive new product feature development
• Serve as an escalation point (internally and externally) for issues that impact the customer’s success
• Collaborate with Sales, Support, Marketing and Product on handling customer relationships and launching new features
• Analyse and present performance data - total revenue and users across your portfolio, growth rate, etc.

Requirements

• Degree from a four-year university
• Consulting, investment banking or entrepreneurship experience. Sales experience a plus
• Strong interpersonal and written communication skills
• Excellent relationship building and collaboration skills
• Ability to translate customer problems into tactical solutions
• Willingness to embrace change, growth, and the fun of a startup environment
• Self-motivated and driven personality

About Rev:

Rev.com is a successful growth-stage startup, headquartered in San Francisco, with a second office in downtown Austin. Founded in 2010 by MIT engineers, Rev has raised millions of dollars in venture capital from top Silicon Valley VCs.

Rev is a marketplace for remote work with the mission to create 1 million work-from-home jobs by 2025. We currently have a network of 18,000 freelancers (Revvers) around the globe and have well over 100,000+ customers, including companies like Amazon, Google, Airbnb, and more.

Rev’s services include audio transcription, video captions, document translations, and online tutoring via iPhone and iPad. We also recently launched an AI transcription service called Temi, which has seen phenomenal growth each month since inception. Learn more about Rev on our “about us” page and check out our thousands of 5-star reviews.

Benefits:

• Employee stock options
• Medical, dental, vision
• 401(k) plan & Flexible Spending Account
• Downtown Austin location with free parking
• $100 monthly Uber allowance
• Fully stocked kitchen + Friday catered lunch
• Employee-driven team building activities like zip lining, rock climbing, trivia nights, theme parks, etc.
• Unlimited PTO (yes, you read that right)
• Adorable office dogs