Customer Success Manager

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Job Summary

Justuno is used by over 40,000 websites each day showing it’s promotions to more than 150+ Million website visitors a month. It’s our job to make sure our client’s get the best experience with our platform.

There is nothing more important than meeting our customer's Justuno needs. We're looking for people who understand this basic principle and want to work somewhere with purpose, under leadership that listens. Every customer we work with is our highest priority.

Responsibilities:

  • Manage clients and communicate with them on a daily/weekly/monthly basis
  • Focus on acquiring, managing & scaling relationships
  • Ensure the technical and business related issues handled quickly and appropriately
  • Create and manage leads, convert leads into clients
  • Grow accounts, upsell, maintain control over account status and progress
  • Responsible for ongoing performance analysis, optimization, and payments handling
  • Support clients and prioritize open issues and tasks
  • Work closely with other departments, such as Product and R&D

Qualifications:

  • At least 2 years of experience in online marketing
  • Strong interpersonal skills necessary to interact with clients, management and publishers
  • Must have resourceful Tech oriented and ability to learn new technologies
  • Ability to multitask and handle various priorities
  • Understanding the online advertising industry
  • Ability to actively drive problems to resolution
  • Excellent Team Player, Highly motivated, Energetic and Charismatic
  • English as a native tongue level
  • Bachelor’s degree
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Location

TX

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