Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Success Manager

| Austin
RigUp is changing the way work is done in the energy industry. Each one of our teams exists to move us closer to our north star -- to empower the people who power the world. The Sales and Customer Success teams encompass all things revenue, customer education, and onboarding. These teams consist of new business sales account executives and post-sales professionals that ensure our customers are set up for success through the entire customer journey.
RigUp is hiring a Customer Success Manager to join the team in our Austin office. Our Customer Success Team is the heart and soul of our business. If you have a desire to help others, an interest in technology and the energy industry, and a passion to make the customer service experience a bit more human, you'd be a great for for this team! As a Customer Success Manager at RigUp, you will be responsible for driving adoption of the RigUp platform within multiple asset and functional teams of North American oil & gas companies. You will represent RigUp to our existing customers with the goal of helping users become champions and partners of RigUp.

What you'll be doing

  • Create RigUp champions and essential company partners across existing operator and vendor accounts.
  • Drive customer engagement and product adoption in order to create value for our customers and reduce churn.
  • Seek to grow the user base and transaction volume within existing accounts.
  • Work with Account Executives to define and execute specific account plans that match the customer’s strategy and business process with the RigUp value proposition.
  • Conduct a smooth company onboarding and help RigUp users of varied skill levels become successful users fully leveraging our platform.
  • Take ownership of challenges and our customers' initiatives to drive further adoption of the RigUp offering.
  • Coordinate resources throughout the customer lifecycle, including product and engineering support.
  • Nurture and expand the company's relationship with business units, divisions and the overall enterprise.
  • Provide product demonstrations and general support to existing users or new asset teams.
  • Manage and track customer and transactional information in a CRM system.
  • Practice effective, excellent communication with management, customers and support staff.
  • Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care.
  • Travel to customer locations throughout the country (mostly oil producing regions) ~20%
  • Other duties as assigned.

What you should have

  • Highly driven individual with an execution focus and a strong sense of urgency and a belief in RigUp's mission.
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful.
  • 2-3 years of experience in a SaaS/tech customer success role or relevant oil & gas experience such as customer support/service, operations, consulting, or supply chain management is preferred but not necessary.
  • Proficiency in driving engagement and growing customer relationships through meetings and platform demos.
  • Experience onboarding and supporting customers.
  • Experience with analytics, data, or business intelligence preferred.
  • Consistent overachievement of goals.
  • You have a desire, even an obsession, to bring customers onto RigUp and help them see real value in our offering.
  • You know what to say and more importantly, how to say it.
  • RigUp hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to achieve our high growth ambitions.


  • Flexible PTO policy
  • 401k Program with 4% match
  • Fully paid employee health insurance for employee
  • Daily catered meals
  • Competitive commuter benefits
  • Open office space in the heart of downtown Austin
  • Career development opportunities + partial reimbursement for ongoing education
  • $2,000 vacation stipend on your 3 year anniversary

RigUp is a technology company that's building a platform to better support the energy workforce. Through the industry’s largest marketplace, we’re improving the lives of contractors and helping service providers and operators find the people who will get the job done. Headquartered in Austin, TX, and backed by Founder’s Fund, Quantum Energy Partners, and Silicon Valley Bank, we’ve raised $123.8 Million in funding to support our mission to change the way work is done in the oilfield.
Our goal is to make RigUp an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships. We’d love to learn what you can add to our team!

Read Full Job Description


RigUp is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails along the water!

What are RigUp Perks + Benefits

RigUp Benefits Overview

Competitive salary
Full health, dental, and vision coverage
Unlimited vacation
401(k) with 4% match
$2,000 annual vacation stipend starting on your 3rd anniversary
Regular off-site activities such as happy hours, team building events, intramural sports leagues, etc.
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
75% tuition reimbursement on continuing education
Office in the heart of downtown Austin
Flexibility to work from home
Onsite gym

Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
More Jobs at RigUp25 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Project Mgmt