Customer Success Manager

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Power the Possibilities
The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We’re building and developing cloud technology for the automotive retail industry
that will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve.

Be Part of Something Bigger
Each year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer. It’s time you joined an evolving marketplace where research and development
investment is measured in the tens of billions. It’s time you were a part of something bigger.

We’re expanding our workforce – engineers, architects, developers and more – onboarding early adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications.

Join Our Team
Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments.
The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.


If you’re ready for high-impact, you’re ready for CDK.

 

The Gig  

  • Tackle client integration + configuration of our software product, training, project planning, and software delivery 

  • Build strong relationships with our automotive customers + gain a deep understanding of their industry and business strategy  

  • Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business 

  • Work alongside our Data Science teams to uncover new insights communicated within our CoEFFICIENT platform 

  • Collaborate with teams across  CDK Global to find the root cause of and creative solutions to real business problems 

  • Be the voice of the customer, essential to our product’s success and helping our customers reach their goals! 

 
About You  

Here’s what we think makes a great Customer Success Manager: 

  • You have experience as an account manager, product manager, sales manager, or program manager for a software company. 

  • You’re experienced in managing client expectations + increasing client satisfaction, adoption, and growth. 

  • You have experience working in software development or with engineers and technical teams throughout the software development process. Experience as a technical lead or data analyst is a plus. 

  • You know how to nurture a client for advocacy and work to expand their use of our product. 

  • You’re a thoughtful communicator with clear and concise verbal and written skills. 

  • You’re positive, self-motivated, and comfortable wearing multiple hats. 

  • You’re analytically-minded and love to solve complex problems. 

  • You’re innately curious and possess the initiative to tackle (and own) new projects. 

  • You have a deep understanding and passion for exceptional user experience. 

  • Automotive industry experience a plus. 

 

Dig it? Apply today!  

 

We’re always looking for people to join and evolve our radical culture + company. We want you to bring your unique experience and perspective, so don’t worry about checking all the boxes. If our values and mission resonate with you, please apply! 
 

The Basics

  • This role will include 40% travel after 2020 

  • Please apply with a cover letter​ + detail why you’re the best fit for this role at CDK Global!  

 

The Good Stuff 

  • Flexibility -- come as you are and take time off whenever you need it! You won’t need to accrue time off, and you can structure your time to work around your life. We’re currently all working from home – once it’s safe to return to the office, we can't wait to see you in-person! 

  • Diversity + Inclusion -- we bring our full selves to work, and you can too! The Neuron team hosts quarterly Radical Girl Crew events, open communication with our leadership team, a mother-friendly office space, and regular pulse surveys so every voice is represented. 

  • An eclectic campus of 1920’s craftsman houses in downtown Austin. 

  • Team lunches, stocked kitchen + bar, and coffee-snob compliant coffee (we'll even teach you how to use the espresso machine) 

  • Bi-annual Hackathons where everyone can think outside of the box + experiment on innovative ideas! 

  • All of our benefits are effective the first day of employment! This includes a generous 401K matching, flexible paid time off, donate your time to volunteer in your community, and tuition reimbursement for furthering education. 

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • NestJS (NodeJS/Typescript) for microservicesLanguages
    • FluxLibraries
    • ReactLibraries
    • Material-UILibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • KubernetesFrameworks
    • ChefFrameworks
    • MySQLDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Survey MonkeyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • HTMLDesign
    • CSSDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM
    • Campaign MonitorEmail
    • SendGridEmail
    • MarketoLead Gen

Location

We have a cozy campus of three 1920’s craftsman-style homes in the historic district of Clarksville, just a few blocks away from downtown Austin.

An Insider's view of Neuron team at CDK Global

What projects are you most excited about?

I find our Move a Metric projects really exciting. We work with clients to identify a key metric to improve. Using a combination of data science and technology we formulate a plan to help the client move that metric in a positive direction. Through this program, we’re able to show strong business value.

Jessica

Customer Success Director

How do your team's ideas influence the company's direction?

Experimentation is deeply embedded in our Radical culture. Our technical teams (herds, as we like to call them) are constantly innovating how we deliver data to our customers. New architectures that increase performance + scale our applications often come out of both our bi-annual Hackathons and the $3k Learn Anything stipend we offer all Radicals.

Mark

VP of Engineering

What are Neuron team at CDK Global Perks + Benefits

Neuron team at CDK Global Benefits Overview

Our culture is sacred. Every individual nurtures and evolves the experience, so we invest a lot in our teams and our programs to help everyone thrive! We provide flexible time off, healthcare + benefits start on day 1, tuition reimbursement for furthering education, and a competitive 401k matching program.

Culture
Volunteer in local community
Partners with Nonprofits
Daily sync
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Square Root offers Health Advocate, Teladoc, and Talkspace through our PEO provider.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program currently includes Work from Anywhere during the pandemic, as well as the ability to work from home as needed or part-time through the week for the foreseeable future.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Our perks are inspired by our values and team. Through feedback surveys and 1-on-1 conversations, we continue to learn what matters most to our team. Each thing we add is meaningful, not just a box to check.

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