Do you like Restaurants?

That's the Software "As-a-Service" industry we're in!

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management solutions including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits, and payroll services.

We pride ourselves on delivering a fine dining SaaS experience for our clients by building long term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!

Interested in joining our team?

Fourth Perks: Unlimited PTO, Health, Dental, Vision, 401K match, Charity Days, Parental Leave, Flexible Work Environment, just to name a few…

We are looking to hire a Customer Success Manager to join our team! In this role you will have responsibility for owning a portfolio of accounts, retaining and growing the revenue from these accounts via contract renewals and lead generation. The essential qualities for success in this role include entrepreneurial disposition, self-starter, tenacious, organized, focused, responsible and accountable.

What You'll Be Doing. . .

• Responsible for overall revenue retention within your portfolio of accounts
• Attain/Exceed revenue goals through contract renewals and identifying/qualifying upsell/cross sell opportunities within your portfolio
• Establish and maintain executive level relationships within your portfolio
• Develop and execute account objectives including negotiation of contract pricing and terms & conditions that align with Fourth standards
• Manage all aspects of the customer success process typically beginning prior to contract signature for enterprise accounts. This will require a level of project management experience to ensure successful rollouts of the full suite of Fourth products.
• Be a Customer advocate. Communicate customer feedback and product requirements back to key stakeholders
• Conduct Frequent Business Reviews, often to a C-level audience.
• Support marketing efforts including soliciting customer testimonials and securing customer participation in company events
• Handle support escalations as needed
• Travel required: 25% average 

What You Need to Have. . .

• 3+ recent years of experience as a hands-on Customer Success Manager for a SaaS company
• Strong analytical skills, critical thinking and problem solving skills
• Proven ability to effectively communicate with senior leaders internally and with customers
• Proven track record of consistently exceeding subscription revenue targets and renewal negotiation experience
• Experience working with C level executives
• Strong presentation, communication, prioritization and negotiation skills

Our Story

Fourth is the global leader in end-to-end restaurant and hospitality management technology solutions, representing the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including: scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia and UAE.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.