Customer Success Outreach Manager at Procore Technologies
Procore is expanding our Customer Success team! We are hiring a Customer Success Outreach Manager to partner with clients and increase engagement with our emerging book of business. This role is a balance of independent and collaborative work, sharing responsibility for post implementation success & long term adoption.
The Customer Success Outreach Manager role is a specialized role on Procore’s Emerging Customer Success team. The Emerging Customer Success team is responsible for:
Working as a team; Reactively and proactively work with Procore clients (3300+ accounts) and transform them into Procore experts and evangelists through training (mostly remote via screen sharing software, but some in person as well), support, and relationship management
Providing the highest level of service and support to Procore’s clients through diligent communication
Communicating with fellow team members (mentoring and asking questions) via email, phone, and face-to-face meetings
Collaborating with all levels of the Procore organization to develop best practices, connect clients with Product Managers and Marketing to further client success and Procore’s evolution as a market leader
Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices
This position is based in Austin, Texas. We’re looking for candidates to join us immediately.
What you’ll do:
Proactive outreach to Procore’s Emerging book of business (3300+ clients)
Schedule and calendar business reviews for the Emerging Customer Success team with a focus on:
Increasing the number of business reviews scheduled each month
Continuously refine our strategy to drive business review show rates
Drive engagement with Procore’s most at-risk emerging accounts
Run reports and analyze customer data to better understand and manage Emerging accounts
Improve automation and streamline process to help scale the Emerging Customer Success team
Capture client stories and update records
Maintain a high daily call volume
What we’re looking for:
Bachelor’s degree or equivalent experience
1-3 years working in a technology or startup environment (including internships)
Working directly with clients and/or prospects with responsibilities focused on customer experience and relationship building
Managing customer data within Salesforce, or similar CRM platform
Managing high call volume a plus
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Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.