Customer Success Outreach Manager at Procore Technologies

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Job Description

Procore is expanding our Customer Success team! We are hiring a Customer Success Outreach Manager to partner with clients and increase engagement with our emerging book of business. This role is a balance of independent and collaborative work, sharing responsibility for post implementation success & long term adoption. 

The Customer Success Outreach Manager role is a specialized role on Procore’s Emerging Customer Success team. The Emerging Customer Success team is responsible for:

  • Working as a team; Reactively and proactively work with Procore clients (3300+ accounts) and transform them into Procore experts and evangelists through training (mostly remote via screen sharing software, but some in person as well), support, and relationship management

  • Providing the highest level of service and support to Procore’s clients through diligent communication

  • Communicating with fellow team members (mentoring and asking questions) via email, phone, and face-to-face meetings

  • Collaborating with all levels of the Procore organization to develop best practices, connect clients with Product Managers and Marketing to further client success and Procore’s evolution as a market leader

  • Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices

This position is based in Austin, Texas. We’re looking for candidates to join us immediately.

What you’ll do:

  • Proactive outreach to Procore’s Emerging book of business (3300+ clients)

  • Schedule and calendar business reviews for the Emerging Customer Success team with a focus on: 

  • Increasing the number of business reviews scheduled each month 

  • Continuously refine our strategy to drive business review show rates

  • Drive engagement with Procore’s most at-risk emerging accounts

  • Run reports and analyze customer data to better understand and manage Emerging accounts 

  • Improve automation and streamline process to help scale the Emerging Customer Success team 

  • Capture client stories and update records 

  • Maintain a high daily call volume
     

What we’re looking for:

  • Bachelor’s degree or equivalent experience

  • 1-3 years working in a technology or startup environment (including internships)

  • Working directly with clients and/or prospects with responsibilities focused on customer experience and relationship building

  • Managing customer data within Salesforce, or similar CRM platform

  • Managing high call volume a plus


Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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