Customer Success Representative (Seasonal) 

Trackwrestling powered by FloSports is seeking a seasonal Customer Success representative to join our Customer Success Team from October 2021 through March 2022. Our growing wrestling technology software company needs confident team players who will be responsible for providing industry-leading customer service and support to our customers. We're looking for authentic, outgoing, customer-focused individuals who love to dive into issues and are energized by helping customers and solving problems. The right candidate will be able to accomodate a flexible schedule that includes daytime, evenings, and weekends between 30-40 hours per week.

At Trackwrestling, our mission is to provide the best wrestling software in the world. Our Customer Success Team is an integral part of that mission as we strive to allow everyone using our platform to be successful. We're looking for people who not only believe in our mission, but have a passion for helping and teaching. We offer competitive pay and the opportunity to truly make a difference in the lives of our customers. Join us.

Responsibilities:

• Provide timely, friendly, and professional responses to customer inquiries, issues, and requests via phone and email 
• Serve as the voice of the customer and know when to escalate technical issues, outages, and other concerns that affect the viewer or user experience
• Maintain and update customer accounts, subscriptions, and billing information per department policies and guidelines
• Actively listen and ask relevant questions to understand and troubleshoot issues, determine root cause, and help find the right solution for the customer 
• Successfully meet all agent and department metrics
• Assist supervisors with various projects and tasks as they arise

Qualifications and Skills:

• Two years experience on the Trackwrestling platform
• Two years of customer service experience preferred
• The ability to communicate (spoken and written) effectively with a vast variety of customers and specifically be able to provide a clear understanding of technical issues/steps to resolve
• Keen problem solving skills and willingness to take initiative
• Demonstrate a sense of urgency and ownership
• Strong time management skills
• Value hard work and take personal pride in the work you do
• Computer knowledge

Desired:

• A love and knowledge of wrestling
• Computer networking skills
• Tournament management experience
• A desire to learn about technology
• An intrinsic need/desire to help people