Self Financial is looking for a Customer Success Specialist - Chat Support. In this position, you will be supporting Self’s community in reaching their financial and credit goals. You will assist in resolving customer challenges through direct communication via chat.  You may be requested to also assist in phone and email. You will work closely with the Customer Success team and leadership to shape Self by providing feedback and developing ideas for improvement. You will work in a highly collaborative yet autonomous environment- where we celebrate our customer's successes and thrive on reaching our own internal goals!

Who We Are

Self is a fintech company with a mission to increase economic inclusion and financial resilience by helping people build credit and build savings. Self is empowering millions of people to begin their financial journey with a Credit Builder Account. We understand that building a financial foundation is a daunting task for most people, so we're dedicated to building products that empower our customers to move in the right direction.

Who You Are:

You are smart, organized, upbeat, driven, and dependable. You appreciate working in a fast-paced, collaborative environment that rewards ability and results. You are concise and direct – and flourish in a challenging environment that offers the opportunity to test your problem-solving skills. You have an ability to engage and relate positively to our customers and community.

What You Will Do:

• Work with the Customer Success team to ensure top customer satisfaction by handling all administrative assistant, back-office, and clerical needs by resolving issues and finding quick, viable solutions for tasks such as mail processing, check to print, check reconciliation, paper document handling, supply procurement and other tasks as assigned.
• Turn distressed customers/situations into opportunities to delight our customers through exceptional back-office handling and communication skills with a positive attitude
• Deliver results in a timely manner
• Thrive with the support of your teammates in daily/weekly meetings and fun team challenges.

What You Will Bring:

• Enthusiastic and “self-starter” approach. Ability to work with little direction and carry out tasks to completion.
• Comfortable reporting daily on tasks to management.
• Experience solving problems in a customer-facing environment, and providing consistent support
• Brings high energy and interest to customer inquiries and remains calm and respectful
• With a process-driven mindset; you can identify issues of all kinds and offer solid solutions
• Strong written, verbal, and organization skills
• Fast typing skills and ability to multi-task across multiple chat customers at one time (handling up 5 at a time). You will handle on average 125+ chats in a day. 

Why Self?

Our compensation and benefits are competitive, but there's one thing that Self Financial can offer that many startups cannot: we can positively change the world while making a profit. Over 64 million adults in the U.S. do not have a credit score due to a lack of credit history. Self is solving this problem with innovative technology and partnerships.

Our perks include:

• Competitive Pay
• Bonus Program
• Self pays 100% of employee's monthly medical, dental and vision benefit costs and a portion of dependent insurance coverage
• Buy up options available, costs vary across benefit type
• 401(k) Plan available to full-time employees to save for retirement
• Self pays 100% of Life/AD&D/Short-Term and Long-Term Disability insurance premium costs for all full-time employees
• Enjoy our flexible vacation policy
• Company paid education and training programs
• Free at-home workout through Sworkit and gym membership
• Plenty of snacks and drinks provided at the office
• Casual dress code
• Team building, happy hours and events (Online now, due to pandemic)
• Downtown Austin office space (Our offices are partially open)
• Remote work arrangements (due to the pandemic)
• Monthly $100 COVID stipend for full time